Wendy's

3.1
681 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
10775 Reading Road, Cincinnati, OH
45241, United States

Hours

Reviews

3.1
681 reviews
5 stars
194
4 stars
143
3 stars
97
2 stars
55
1 star
192

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, stale, or improperly prepared food, leading to dissatisfaction.

Service Issues

Many reviews highlighted slow service, rude staff, and poor management, contributing to a frustrating customer experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and a lack of proper food handling.

Operational Problems

Frequent complaints about the dining room being closed, long wait times, and being out of menu items were common.
  • BK
    Brian Kannenberg
    Dec 23, 2025
    3.0
    The order was out fast 2 burger's good fries were cold and dry threw them out over all bad food
  • TD
    Tera DeMarco
    Dec 17, 2025
    1.0
    Walked in to non-reactive employees watching the lemonade machine leaking. They were very slow to know how to handle the situation. Took my order after standing there for 10 minutes without even being looked at. Once they took my order, walked away without taking my mom's order. Asked simple questions without them comprehending the question. They took another 10 minutes to take my mom's order only to give her the burger raw inside. The place was dirty and the employees seemed high. Definitely in need of an overhaul of management and employees. Unfortunate!!
  • RM
    Rick mcmillan
    Nov 29, 2025
    1.0
    They gave me old food , burger was hard , fries seemed like a day old , when I asked for my the girl tells me they aren’t supposed to refund orders , they did give me my refund. I would stay away from this location , they are cooking their combo meals early and leaving them under the heat lamp so they can just chill - someone will end up sick or even worse dead ☠️
  • RR
    RinkRat
    Nov 25, 2025
    1.0
    Have stopped at this location numerous times. The lobby is always closed. When I asked the staff why they don’t open their lobby. The lady in the drive thru stated they dont want to clean the lobby. See why they are a three star rating. Avoid this location.
  • KS
    k sams
    Nov 10, 2025
    1.0
    Have been through the drive through 3 times at 7 o’clock not even late and got legit ROCK HARD food.. don’t waste your time or money at this Wendy’s, drive down the road for a better service and WARM food.

Frequently Asked Questions About Wendy's

Is 631 Evandale Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the Wendy's drive-through hours at 10775 Reading Road, Cincinnati?

The drive-through is open daily from 6:30 AM to midnight.