At Wendy’s in Cincinnati, OH we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Cincinnati, OH hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Multiple customers reported poor service, including long wait times, incorrect orders, and rude staff.
Food Quality
Many reviews mentioned cold or poorly prepared food, with specific complaints about fries and sandwiches.
Positive Staff Interactions
Some customers highlighted friendly and helpful staff members, creating a positive experience despite other issues.
Cleanliness Concerns
Several reviews noted cleanliness issues in the dining area and bathrooms, impacting the overall dining experience.
TP
The painter
Feb 19, 2026
4.0
Never had an issue
AA
Alexia
Jan 30, 2026
2.0
This Wendy's is a joke! They forgot to give me a whole meal, so I had to go back and get the meal because it was for my 85 year old grandma. They gave me the wrong drinks (order Hi-C Orange Vanilla) they gave me just Orange Hi-C. I ordered chicken strips with BBQ sauce, they forgot to give me the BBQ Sauce. Needless to say I will not be returning back to this location, I spent over $30 dollars for the staff to forget half of my order and the other half being wrong and cold!
AN
Andrew Nikodem
Jan 22, 2026
5.0
Peggy made this a visit to remember, First time at this location, morning potato fries were so fresh, sandwiches tasted amazing, staff was very helpful and so nice. I'll definitely be back soon.
BB
BillyBobsPalace
Dec 18, 2025
2.0
CONCERNING SUPERVISOR OR TEAM LEAD SKILLS
Stopped in here to grab lunch just after leaving the hospital - Being so close to a care facility, one has NO IDEA what people are going through. - Therefore the atmosphere should be that of peace, kindness, and professionalism.
As I entered there was this cloud of funk that could be felt. Then while I was eating my sandwich I got to hear some young man get his butt chewed out right up front by some female that appeared to be a team lead or supervisor.
I have served in leadership positions for nearly 2 decades and I would NEVER speak to a team member with that tone of voice - Especially in front of customers.
YES - All team members make mistakes! It's part of working together as a team.
But from a management standpoint:
1) You don't speak to another human in that tone of voice. If your having a bad day - Take a break and recompose yourself.
2) You can be practice authority and calmness at the same time. You just tell a team member what is expected of them and if they violate those instructions - Allow them to suffer the consequences after proper coaching (no yelling required). - Speaking to people like that and raising your voice is just wrong.
NOW... If it's a LIFE SAFETY issue that could endanger another person... Then yes, yelling and raising your voice is applicable to get a point across for the safety of others and prevent injury to another. -- But this is burgers and fries... maybe a frosty. Not a critical mission that requires intense responses.
3) You DO NOT front a team member in front of other staff and ESPECIALLY not customers.
In closing...
I believe the boss (where the buck stops) needs to take the time to train their leadership staff on how to properly coach and motivate a team that wants to succeed without the negativity in front of the team and customers.
1000% unprofessional
PS: The fries were good.
SS
Sam Smith
Nov 21, 2025
1.0
Any place that ever tries to charge for sauce packets gets a 1 star. The cost is included in the meal.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 10765 Montgomery Rd, Cincinnati?
The drive-thru at this Wendy's is open every day from 6:30 AM to midnight.
Is the Wendy's at 10765 Montgomery Rd still open for customers?
Yes, this location is open and committed to serving quality food every day.
Can I get delivery from Wendy's near me?
Delivery availability varies by location. To check if delivery is available near you, visit the Wendy's app or order.wendys.com and enter your delivery address.
Does this Wendy's location offer breakfast options?
Yes, the Cincinnati location on Montgomery Rd serves breakfast with options like combos, sandwiches, coffee, and sides available via the app or order website.
What payment methods does Wendy's at 10765 Montgomery Rd accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu pricing and nutrition details are available on order.wendys.com and the Wendy's mobile app, which update based on your location and order customization.
How can I contact the Wendy's at 10765 Montgomery Rd for feedback or questions?
You can call them directly at (513) 530-0163, reach out via Wendy's Contact page, or use their Customer Satisfaction Survey online.
What nearby dining options can I visit after Wendy's at Montgomery Rd?
Nearby, you can also try Gyro Express for Greek food, LaRosa's Pizzeria for pizza, and El Jinete for Mexican cuisine, offering diverse dining experiences in the area.
Are there relaxation or wellness centers near Wendy's at 10765 Montgomery Rd?
Yes, nearby options include Summit Spa Massage & Facial and GG Massage Studio for massage and spa services, perfect for a relaxing visit after your meal.
If I am shopping at Kenwood Town Center Mall, how can I include a visit to Wendy's?
Kenwood Town Center Mall is close to Wendy's on Montgomery Rd, making it convenient to stop by for a meal or quick food break while shopping.
Brand Certified Facts from Wendy's
Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: