Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.9
751 reviews
5 stars
341
4 stars
181
3 stars
113
2 stars
55
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising friendly staff while others report rudeness and unprofessional behavior.
Food Quality
Many customers experienced issues with cold or improperly prepared food, although some enjoyed specific items like the chicken tenders and burgers.
Cleanliness
Several reviews noted cleanliness issues, particularly in the bathrooms and dining area.
Atmosphere
The atmosphere received criticism due to unprofessional staff interactions and a generally chaotic environment.
Operational Issues
Customers expressed frustration over the dining room being closed and long wait times, impacting their overall experience.
- BBBillyBobsPalaceDec 18, 20252.0CONCERNING SUPERVISOR OR TEAM LEAD SKILLS Stopped in here to grab lunch just after leaving the hospital - Being so close to a care facility, one has NO IDEA what people are going through. - Therefore the atmosphere should be that of peace, kindness, and professionalism. As I entered there was this cloud of funk that could be felt. Then while I was eating my sandwich I got to hear some young man get his butt chewed out right up front by some female that appeared to be a team lead or supervisor. I have served in leadership positions for nearly 2 decades and I would NEVER speak to a team member with that tone of voice - Especially in front of customers. YES - All team members make mistakes! It's part of working together as a team. But from a management standpoint: 1) You don't speak to another human in that tone of voice. If your having a bad day - Take a break and recompose yourself. 2) You can be practice authority and calmness at the same time. You just tell a team member what is expected of them and if they violate those instructions - Allow them to suffer the consequences after proper coaching (no yelling required). - Speaking to people like that and raising your voice is just wrong. NOW... If it's a LIFE SAFETY issue that could endanger another person... Then yes, yelling and raising your voice is applicable to get a point across for the safety of others and prevent injury to another. -- But this is burgers and fries... maybe a frosty. Not a critical mission that requires intense responses. 3) You DO NOT front a team member in front of other staff and ESPECIALLY not customers. In closing... I believe the boss (where the buck stops) needs to take the time to train their leadership staff on how to properly coach and motivate a team that wants to succeed without the negativity in front of the team and customers. 1000% unprofessional PS: The fries were good.
- SSSam SmithNov 21, 20251.0Any place that ever tries to charge for sauce packets gets a 1 star. The cost is included in the meal.
- JHJames HakesNov 15, 20251.0Worst Wendy's i ever been to.. customer service is absolutely terrible.. 2 times in 1 day!!!!
- RHRupert HerzogOct 26, 20253.0Wallpaper peeling off hallway wall to bathrooms. Bathrooms not clean and smelled bad. You don't give militay discount if I buy a discouted item. Dorry but I am still a Vet.
- VRVikki RushOct 25, 20255.0Tried the new chicken tenders and they were really good.
Frequently Asked Questions About Wendy's
Is 10765 Montgomery Rd Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at Wendy's located at 10765 Montgomery Rd, Cincinnati?
The drive-thru at this Wendy's is open every day from 6:30 AM to midnight.
Is the Wendy's at 10765 Montgomery Rd still open for customers?
Yes, this location is open and committed to serving quality food every day.
Can I get delivery from Wendy's near me?
Delivery availability varies by location. To check if delivery is available near you, visit the Wendy's app or order.wendys.com and enter your delivery address.
Does this Wendy's location offer breakfast options?
Yes, the Cincinnati location on Montgomery Rd serves breakfast with options like combos, sandwiches, coffee, and sides available via the app or order website.
What payment methods does Wendy's at 10765 Montgomery Rd accept?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find menu pricing and nutrition information for this Wendy's?
Menu pricing and nutrition details are available on order.wendys.com and the Wendy's mobile app, which update based on your location and order customization.
How can I contact the Wendy's at 10765 Montgomery Rd for feedback or questions?
You can call them directly at (513) 530-0163, reach out via Wendy's Contact page, or use their Customer Satisfaction Survey online.
What nearby dining options can I visit after Wendy's at Montgomery Rd?
Nearby, you can also try Gyro Express for Greek food, LaRosa's Pizzeria for pizza, and El Jinete for Mexican cuisine, offering diverse dining experiences in the area.
Are there relaxation or wellness centers near Wendy's at 10765 Montgomery Rd?
Yes, nearby options include Summit Spa Massage & Facial and GG Massage Studio for massage and spa services, perfect for a relaxing visit after your meal.
If I am shopping at Kenwood Town Center Mall, how can I include a visit to Wendy's?
Kenwood Town Center Mall is close to Wendy's on Montgomery Rd, making it convenient to stop by for a meal or quick food break while shopping.