Wendy's

3.7
700 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
9537 Mangham Drive, Cincinnati, OH
45215, United States

Hours

Reviews

3.7
700 reviews
5 stars
290
4 stars
143
3 stars
120
2 stars
51
1 star
96

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported dirty conditions, including filthy tables and bathrooms, with some mentioning flies and unsanitary food handling.

Service Quality

Service was frequently criticized for being slow, rude, and unprofessional, with several customers experiencing long wait times and incorrect orders.

Food Quality

Many reviews mentioned cold or poorly prepared food, including hard fries and incorrect items, leading to dissatisfaction.

Positive Staff Interactions

Some customers highlighted friendly and helpful staff members, particularly during late-night shifts, who provided good service despite the overall negative feedback.

Inconsistent Experience

Customer experiences varied widely, with some praising the efficiency and quality of service while others reported terrible experiences, indicating a lack of consistency.
  • SR
    Stephanie Diane (Reed)
    Nov 17, 2025
    5.0
    The lady at the front counter was amazing! She greeted us right as we walked in and made our food hot and fresh! The building could definitely use a remodel but the service was perfect i would definitely recommend this location.
  • AA
    Amanda Austin
    Nov 15, 2025
    3.0
    Entrance Location can be a little confusing if you are not familiar with the area, but what it lacks in geographical location it definitely makes up for it with huge parking lot that has tons of parking available as well as speed of service and friendliness. If they have to ask you to pull up and wait they make sure to keep you a priority. I love going to this wendys it is one of my faves! Keep doing the Dang thang guys!
  • LD
    Lauren Dishon
    Nov 10, 2025
    5.0
    Quick service, hot food, correct order
  • JK
    Johnathan Kimble
    Nov 3, 2025
    5.0
    Love it fast workers
  • DB
    DOCOLOKO BGF
    Oct 22, 2025
    1.0
    The place is very dirty. I can already imagine the kitchen. The cashier was terrible. He forgot to charge me. But I'm honest and told him I haven't yet, and he forgot to give me my soda. First and last time I go to that Wendy's. Change that cashier. The evening cashier you have to fired. And please clean up the place

Frequently Asked Questions About Wendy's

Is 624 Lincoln Heights Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.