Many customers expressed disappointment in the pizza quality, noting changes in crust, sauce, and overall taste since the ownership change.
Customer Service Issues
Several reviews highlighted poor customer service experiences, including rude staff and unresolved complaints.
Mixed Experiences
While some customers enjoyed their meals and praised the drive-thru concept, others reported inconsistent quality and service.
Nostalgia vs. Reality
Long-time customers lamented the loss of the original Trotta's quality, feeling that the new ownership has not maintained the same standards.
CH
Constantino Hudson
Dec 26, 2025
1.0
Always loved the lunch deal, so I figured I’d try a bigger pizza with the family. Unfortunately I was met with a language barrier as soon as I called to place order. (Make sure you guys Read the menu) The second person that took the order did not ask me what five toppings I wanted on a deluxe pizza so they put random toppings on it instead. The menu clearly states, “ your choice of five toppings” put they never asked. After seeing the concoction they put together, it did not meet my expectations. The manager repeatedly told me there was nothing he could do, but insisted I take a pizza that wasn’t to my liking. Keeping my cool because most foreigners don’t know customer service culture in America. At the end, he gave me my money back. Never again
LP
Leah Pate
Dec 20, 2025
1.0
Awful!!! Our pizza was as hard as a rock. My husband got a meatball and the guy literally gave him a frozen solid meatball, straight from the deep freezer. Trottas has always been a treat for us and we are highly disappointed.
LE
lamar eastman
Dec 13, 2025
1.0
Trotters is ssa!!!! Yes I said it big SSA I’ll only go there for the beer…. And I don’t drink yeah worse food
JM
Jennifer Mccollum
Dec 1, 2025
5.0
Went thru the drive thru to get 2 pieces of cheese pizza and a Gatorade. Service was quick and pizza was hot and fresh. I like it a lot better than the lotta trots we usually get !
BR
Barry Reed
Nov 30, 2025
2.0
It's not the same, crust is definitely different, didn't receive what I ordered, tried several times to see if it gets better.... it doesn't. Won't be back