Many customers noted a significant decline in pizza quality since the change in ownership, citing issues with crust, sauce, and toppings.
Customer Service Issues
Numerous reviews highlighted poor customer service experiences, including rude staff and unresolved complaints.
Mixed Reviews on Taste
While some customers enjoyed the pizza, many expressed disappointment, stating it no longer matches the quality of the original Trotta's.
Drive-Thru Convenience
The drive-thru concept received positive feedback for its convenience, with some customers appreciating the quick service.
Price Concerns
Several reviews mentioned that the prices are high relative to the quality of the food, leading to dissatisfaction.
MS
Michelle S
Nov 11, 2025
5.0
We had a pizza last night & we thought it was delicious! We have had several since changing ownership & we think it tastes the same!!!!
KE
Kimberly Emig
Oct 25, 2025
1.0
DO NOT ORDER DELIVERY! I ORDERED AND FOOD WAS NEVER DELIVERED. WHEN I CALLED THEY TOLD ME TO CALL UBER. UBER WAS NEVER NOTIFIED BECAUSE THEY DIDNT HAVE RHE ORDER. THE TXT RECEIPT SAID TO CALL TROTTAS AND THEY JUST GIVE A RUN AROUND. SAVE YOUR MONEY ORDER SOMEWHERE ELSE
KS
Kathy Smith
Oct 6, 2025
2.0
We have been ordering from Trotta's for years but the last couple of times it was not the same. This past order was horrible! Their pizza has changed along with the ownership. Their sauce is a replica of Poppa John's, there were hardly any toppings on it. We ask for a small box to give our son a few pieces and the guy gave us a box we had to put together, and wouldn't give us a receipt. I have to say Poppa John's is better and Less expensive! Will Not be ordering from Trotta's Again!
CK
Chris Koedel
Sep 30, 2025
2.0
The workers was nice but the food was average nothing like the original trottas the new owners use cheap products which you can tell by the taste. Go back to the original recipes and better ingredients
LF
Lawrencethomas Funsch
Sep 27, 2025
5.0
Very good pizza really surprised me because it's just a drive thru