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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Cincinnati, OH. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 4451 Eastgate Boulevard for the ultimate SONIC experience!
Customers frequently praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Food Freshness
While many reviews highlighted fresh and hot food, there were significant complaints about stale or improperly cooked items.
Order Accuracy
Numerous customers reported issues with incorrect orders, including missing items and wrong food being served.
Wait Times
Several reviews noted long wait times for food, particularly in the drive-thru, leading to frustration among customers.
Overall Experience
The overall sentiment was mixed, with some customers expressing satisfaction while others reported disappointing experiences.
HB
Heather B
5 days ago
3.0
girl at the drive thru has an attitude when i ask can i use some cash and then pay the rest on card and says they cant. LIES! just lazy
AB
Andrew Braucher
Feb 19, 2026
5.0
Service would be 10 stars if Possible.
Let me start by saying ive been in customer service for nearly 2 decades. Drive-Thrus and serving. Amber M is the best customer service provider ive ever seen. She made me feel welcomed and valued.
*AMBER M* IS AMAZING!!
I had just gotten off work and it was late when I got to Sonic, yet Amber was perfectly cheerful and made me feel like a valued customer instead of a burden.
She gave me a few suggestions for my favorite drink (Ocean water!) which made it EVEN BETTER and I cant wait to go back to try her other 2 suggestions. (Sweet cream in Ocean water is AMAZING!) I didn't even know you could do that!
The food was delicious and I loved that I had a bunch of options compared to the only other very few open late places in the area.
But seriously Amber was the highlight of this visit and the reason I felt so compelled to leave a review. Dealing with the public can be so hard and can really get a person down, but you'd never know that with Amber!
I honestly always get great service at this location, but Amber was above and beyond!
Thank you Amber ! People like you are the reason people come back! Never stop being you!
CS
Cody Schuman
Feb 18, 2026
4.0
Love their breakfast and drink selection! Great deals on drinks! Staff always friendly.
HC
Holly Couch
Feb 13, 2026
5.0
I work in the area and visit this sonic on my way into work - this is absolutely the best sonic location I’ve ever visited. My food is always fresh with fast service and pleasant employees. I only wish the sonic near my house was even half this great!
BA
Brenda Aratani
Jan 15, 2026
5.0
I didn’t know Sonic could give good customer service! I ordered a slush with cream and it looked like it didn’t really have any, so I asked them if they forgot, but apparently it was already mixed in, but they were still nice enough to give me a side of it. Super nice staff!