Pizza Hut

3.5
485 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 913 W Galbraith Rd in Cincinnati, OH. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
913 W Galbraith Rd, Cincinnati, OH
45231, United States

Hours

Reviews

3.5
485 reviews
5 stars
196
4 stars
84
3 stars
53
2 stars
51
1 star
101

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, particularly from management, leading to a negative customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, or food not prepared as requested.

Food Quality

While some customers enjoyed the food, others complained about burnt, cold, or poorly made items.

Delivery Issues

Frequent complaints about delivery delays, wrong deliveries, and reliance on third-party services like DoorDash.

Staff Attitude

Several reviews mentioned staff appearing annoyed or unwelcoming, impacting the overall dining experience.
  • ET
    Elijah Taylor
    Nov 2, 2025
    5.0
    Great customer service. The guy really helped me out.
  • AA
    AngelNicole513
    Nov 2, 2025
    1.0
    I haven't had Pizza Hut in years. At least 10. Maybe longer. I suddenly had a craving for it. I placed an online order for pickup yesterday. All I ordered was a personal pan pepperoni pizza and an order of cheesesticks. I placed it at 9pm. It said ready in 10 minutes. I arrived at 9:17pm. (Thinking I'm 7 mins late). I saw my name/order on the monitor. I watched the status change to "ready" at 9:23pm. They didn't greet anyone walking in. The workers there all looked like they hate their jobs. I politely asked the guy (who looked like he was in charge) how much longer. He said 5 minutes. That came and went. I saw them give all these huge orders to ppl who all walked in behind me. Their orders hadn't even changed to "ready" and they got theirs. I didn't understand the delay on my small order. They finally gave me my order at 9:35pm. Why when the screen said it was ready at 9:23? The guy was biracial with a long ponytail. Very rude and stank attitude. He set my order on the counter and started talking to another customer. Didn't call out a name or nothing. I didnt even know the order was mine. I was sitting down along with other customers. How were we to know? I won't be back.
  • MW
    Mosa Williams
    Oct 23, 2025
    1.0
    They messed up my order... then told me to bring it back... like no I just got off a long day... I just wanted to get and relax. Manger was very rude and unapologetic! And my fries was not just cold but a half box...
  • LH
    Lisa Healey
    Oct 21, 2025
    1.0
    I have to say this has been the worst experience at a pizza Hut. . The employees look at you like robots they don’t say anything they don’t welcome you. They don’t say hi or can I help you. We put in an order at 10 AM to have a pick up order at five and I got there to pick it up no order and was told by the manager Sarah Who could’ve cared less about what I was saying, said they made the order at 10 AM and canceled it because we weren’t there to pick it up and clearly on our receipt It says pick up time at 5pm. This was for 6 to 8 people. We were not offered to remake the food or do anything to make this experience Better. Her only reply was I was not here at 10 AM so I don’t know what happened. This store needs a whole new set of employees. I don’t even wanna give it one star but wee have to just to leave a review. Pizza Hut this is why my family will not return! and take more pride in who you hire especially for management!
  • J5
    jae 513
    Sep 29, 2025
    1.0
    Received my food and it was burnt and one item was picked off of. When I called the store amanda was beyond rude and disrespectful and said that I don't need to come back since I'm unhappy. When I said that I would call corporate she was happy to say that they are a franchise that is privately owned "almost a ha ha nothing you can do about it type of energy". I have been there many of times spending my money and because I had a issue I was treated rudely and with utter disrespect!

Frequently Asked Questions About Pizza Hut

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