At Papa Johns Pizza in Cincinnati, OH, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Cincinnati pizza for any occasion. Call us for pizza delivery in Cincinnati or stop by 5473 North Bend Road for carryout to order the best pizza in Cincinnati, along with breadsticks, wings, and more!
Numerous reviews highlighted poor customer service, including rude staff, unresponsive management, and issues with order handling.
Order Accuracy
Many customers reported receiving incorrect orders or missing items, leading to dissatisfaction.
Delivery Issues
Customers frequently experienced long wait times for delivery, with some orders arriving cold or not at all.
Food Quality
There were mixed reviews on food quality, with some praising the pizza while others complained about low-quality ingredients and poorly made items.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with friendly staff and good food, indicating inconsistency in service.
MY
Marquete' Yarbrough
Feb 9, 2026
4.0
I just recently ordered a carry out from this location and when I say the Customer Service was beautifu,l I was very thankful 🙏🏽, the young boy at the counter was helpful and Customer friendly, but the MANAGER I believe was truly helpful, I was to happy. Haven't been to this location in a while , Im definitely coming back to get my heart-shaped pizza... Thank you two for your Great Customer service and being helpful when I had ordered thru the app. 🫡
CH
Constantino Hudson
Feb 7, 2026
1.0
Called and couldn’t understand the foreign guy so he connected me to the store and a I asked the guy at the store if could I place an order with him and he said no. If I walked in to order pizza, I guess couldn’t… Never knew that was a thing.
MB
Malaysia Bell
Dec 30, 2025
1.0
Casey was extremely disrespectful
HH
Henley Harrison
Dec 3, 2025
1.0
Not sure when they decided to do this, but we are 7 minutes away and less than 5 miles and suddenly out of the delivery zone. The Springdale location also defaulted to us to Doordash, which I do not want. This location has delivered to us multiple times and now suddenly do not. Absurd. Ruined my boyfriends birthday.
GT
greg taleff
Nov 21, 2025
1.0
Horrible wait time. Almost 2 hours to get my food. Then it's cold! Never have this issue with LaRosa's.