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McDonald's

3.3
(1905 reviews)

Business Details

7916 Montgomery Rd, Cincinnati, OH
45236, United States
(513) 791-5553
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7916 Montgomery Rd, Cincinnati, OH
45236, United States

Hours

Reviews

3.3
1,905 reviews
5 stars
608
4 stars
391
3 stars
299
2 stars
191
1 star
416

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, slow service, and incorrect orders, leading to a negative overall experience.

Food Quality

While some customers enjoyed the food, many complained about cold items, incorrect orders, and undercooked fries.

Cleanliness

The restaurant was noted for being clean, with some customers appreciating the cleanliness of the dining area and bathrooms.

Positive Experiences

A few customers highlighted friendly staff and good service, particularly during less busy times.
  • JC
    Jane Choi
    4 days ago
    2.0
    I went here for a drive-thru and it literally took about 20 minutes. I literally sat at the speaker box for about 10 minutes and was told they will get back to me after a minute or so and it became two minutes. It would’ve been nice to get some sort of acknowledgment or update. Straight up no communication is really bothersome.. sitting at a drive-thru from start to finish for 20 minutes is kind of unreasonable please work on that. There was a line waiting to get their order taken. Food was warm and perfect but the drive thru is supposed to be fast and convenient. I have noticed this trend at this place.
  • JO
    Joshua Oram
    Feb 16, 2026
    1.0
    The person working the drive through window #1 is extremely rude, doesn’t listen to a very clear order of 3 items, and gets super annoyed and makes very rude comments when corrected. She should not be in that position at your restaurant. Order was Sunday 2/15 at 8:45pm. KS13 is the code on the receipt.
  • AG
    Aaron G
    Feb 12, 2026
    2.0
    I went in for a decaf coffee at 9 am on a Thurs. I ordered and paid at the kiosk.sat down at a table. My decaf coffee arrived at my table in about 5 minutes which was ok but my coffee was tepid. Barely warm. I drank it anyway because there were like 3 lines and barely one employee behind the counter and I wasn't up for a crazy wait. Oh and there were coffee grounds in the bottom of my cup. Next time I'll make sure to request a fresh cup of decaf!
  • AS
    A S
    Feb 10, 2026
    1.0
    Last two times I’ve been here - first time: entrance to 24-hour restaurant was closed with cones and the restaurant not open. Second time: made an online order and they said they were closed and only taking DoorDash orders. Is this location no longer 24 hours? Google Maps still reads as 24 hrs but doesn’t seem to be the case lately
  • GG
    Gianna Gonzalez
    Feb 2, 2026
    1.0
    I had ordered using the app while at work with the intention of picking up my order before going home. When I arrived to the location, they had cones by the front entrance and I got no response at the drive thru. I did a lap around the building and saw people inside working so i went to the speaker again, no response. I then decide to go inside after seeing someone else do the same. When I went to the registers to get my order, the guy told me they had been closed since 9 and weren't making any food. The door had been unlocked and there were workers sitting on their phones (like atleast turn off mobile orders). I was over it at this point and asked how to get a refund and the guy told me it was through the app.. only for me to find out later that i have to call the store to get a refund. Genuinely the worst service ever and I've been very forgiving with this location. I won't be back again.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's Cincinnati on Montgomery Rd?

McDonald's at 7916 Montgomery Rd, Cincinnati, OH is open 24 hours daily.

Does this McDonald's location offer drive-thru service and what are the hours?

Yes, this McDonald's has a drive-thru open 24 hours every day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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