Graeter's Ice Cream

4.6
303 reviews
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Business Details

5649 Harrison Ave, Cincinnati, OH
45248, United States
(513) 574-1252
https://www.graeters.com/retail-stores/cincinnati/harrisongreen
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About

Ice Cream ShopBakeryDonut ShopCoffee ShopPie ShopDessert ShopGraeter's Ice Cream
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Graeter's Ice Cream
5649 Harrison Ave, Cincinnati, OH
45248, United States

Hours

Reviews

4.6
284 reviews
5 stars
229
4 stars
30
3 stars
7
2 stars
8
1 star
10

What are people saying?

AI-generated from recent customer reviews

Customer Service

Several reviews highlighted poor customer service experiences, particularly mentioning rude staff and unprofessional behavior.

Ice Cream Quality

While many customers praised the deliciousness of the ice cream, there were complaints about inconsistent quality, such as melted shakes and poorly made sundaes.

Cleanliness

The establishment was generally noted for being clean, although there were some mentions of dirty tables and concerns about hygiene practices.

Positive Experiences

Despite some negative feedback, many customers expressed satisfaction with the ice cream and overall positive experiences, often mentioning friendly staff and great service.
  • TV
    Tina Vaughn
    Nov 18, 2025
    1.0
    The ice cream has been nearly soup the last 3 times I've been here. If I wanted soft serve, I'd go to a creamy whip. My friends turtle Sunday had barely any caramel, when he asked about it the server said it was mixed in with the chocolate, it was not.
  • MA
    Michael Albers
    Oct 28, 2025
    5.0
    Salty Carmel the original flavor
  • MD
    Marro Doucoure
    Aug 1, 2025
    1.0
    My visit tonight was a total disappointment, if I could I would give this establishment a 0 star. It was my very first time going there and it will be my last. The service was terrible. The two young ladies were not pleasant at all. I wanted to treat my sister that came to visit and my kids. We arrived there at 10:35pm, so to make sure it was ok to order, I went in there leaving my sister and the kids inside the car to ask them if it was ok to order to which the young lady said yes, I told her my kids were in the car, she replied ok with a displeased face. So when they came in, they were talking about us, laughing, so I told them if they were not happy to serve us we can leave. At that they said no. We ordered and left, it was in and out, everyone knew already what to take in order to leave as quickly as possible. But the way they were was very not professional.
  • GV
    gabby V
    Jul 26, 2025
    2.0
    I was extremely appalled by the impolite manner of a worker by the name Sean. I asked for a malt and he rolled his eyes and talked to me in a rude way. I was disappointed by customer service, but the malt was okay.
  • CH
    Chris Hammock
    Jun 7, 2025
    5.0
    Amazing ice-cream
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Frequently Asked Questions About Graeter's Ice Cream

What are the main products offered at Graeter's Ice Cream?

Graeter's Ice Cream offers ice cream, donuts, pastries, candy, ice cream cakes, and cakes.

Does Graeter's Ice Cream provide delivery and pickup services?

Yes, Graeter's offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.