Business Details
About
Ice Cream ShopBakeryDonut ShopCoffee ShopPie ShopDessert Shop
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.6
284 reviews
5 stars
229
4 stars
30
3 stars
7
2 stars
8
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews highlighted poor customer service experiences, particularly mentioning rude staff and unprofessional behavior.
Ice Cream Quality
Many customers praised the deliciousness and quality of the ice cream, with specific flavors receiving high marks.
Cleanliness
The establishment is generally noted for being clean, although there were some complaints about dirty tables.
Pricing Concerns
Several customers expressed that the prices, especially for milkshakes, felt high relative to the quality and portion sizes.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, citing friendly staff and enjoyable visits.
- TVTina Vaughn6 days ago1.0The ice cream has been nearly soup the last 3 times I've been here. If I wanted soft serve, I'd go to a creamy whip. My friends turtle Sunday had barely any caramel, when he asked about it the server said it was mixed in with the chocolate, it was not.
- MAMichael AlbersOct 28, 20255.0Salty Carmel the original flavor
- MDMarro DoucoureAug 1, 20251.0My visit tonight was a total disappointment, if I could I would give this establishment a 0 star. It was my very first time going there and it will be my last. The service was terrible. The two young ladies were not pleasant at all. I wanted to treat my sister that came to visit and my kids. We arrived there at 10:35pm, so to make sure it was ok to order, I went in there leaving my sister and the kids inside the car to ask them if it was ok to order to which the young lady said yes, I told her my kids were in the car, she replied ok with a displeased face. So when they came in, they were talking about us, laughing, so I told them if they were not happy to serve us we can leave. At that they said no. We ordered and left, it was in and out, everyone knew already what to take in order to leave as quickly as possible. But the way they were was very not professional.
- GVgabby VJul 26, 20252.0I was extremely appalled by the impolite manner of a worker by the name Sean. I asked for a malt and he rolled his eyes and talked to me in a rude way. I was disappointed by customer service, but the malt was okay.
- CSCharles D. SutherlandJun 27, 20254.0Alright, look, guys..... Your ice cream is supremely good and I would give 5 stars if you would just do 2 out of these 3 things: 1.) Fatter straws for the shakes/malts. A Banana Chip malt is life changing, but it needs a fat straw to pass the chips better. 2.) You really gotta get a kid sized scoop. My daughter loves you're ice cream, but even a half scoop is way too big for her to handle. 3.) Don't upsell me on a whole coffee cake when you're out of a $2.50 Cinnamon Crumble Danish. I totally thought I was getting one car friendly pastry in place of the other. The price at the window and then the size were both unexpected.
Frequently Asked Questions About Graeter's Ice Cream
What are the main products offered at Graeter's Ice Cream?
Graeter's Ice Cream offers ice cream, donuts, pastries, candy, ice cream cakes, and cakes.
Does Graeter's Ice Cream provide delivery and pickup services?
Yes, Graeter's offers in-store pickup, delivery, same-day delivery, and no-contact delivery services.
What are the store hours for Graeter's Ice Cream?
The store is open Monday from 11:00 AM to 10:00 PM; Tuesday through Thursday from 6:30 AM to 10:00 PM; Friday and Saturday from 6:30 AM to 11:00 PM; and Sunday from 9:00 AM to 10:00 PM.
Where is Graeter's Ice Cream located?
Graeter's Ice Cream is located at 5649 Harrison Ave, Suite A, Cincinnati, OH 45248, United States.
What payment options are accepted at Graeter's Ice Cream?
Graeter's accepts American Express, cash, Discover, MasterCard, and Visa.
Does Graeter's Ice Cream offer any apps for ordering or information?
Yes, Graeter's has an Android app available at the Google Play Store and an iOS app available on the Apple App Store for ordering and information.
Can customers order online from Graeter's Ice Cream?
Yes, customers can order online at https://graeters.olo.com/.
What nearby places can I visit before or after enjoying ice cream at Graeter's?
You can visit Dewey's Pizza for Italian food, Orangetheory Fitness for a workout, or First Watch - Harrison Green for breakfast and brunch nearby.
Is there a hair salon near Graeter's Ice Cream where I can get a haircut?
Yes, Sport Clips Haircuts of Bridgetown - Harrison Greene is nearby, providing hair stylist and barber services.
Are there any financial institutions close to Graeter's Ice Cream for banking needs?
Yes, TruPartner Credit Union - Western Hills and Superior Credit Union are nearby credit unions to assist with your banking needs.