Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Customers consistently praised the delicious and unique flavors of ice cream, particularly the black raspberry chocolate chip and other signature offerings.
Service Experience
While many reviews highlighted friendly and helpful staff, some customers reported instances of poor service and rudeness.
Cleanliness and Facilities
Several reviews mentioned cleanliness and a pleasant atmosphere, but there were complaints about the lack of public restrooms and unpleasant odors in the shop.
Pricing
Many customers noted that the ice cream is delicious but also considered it to be on the pricier side.
Location Appeal
The shop's location in Hyde Park Square was frequently mentioned as a charming and enjoyable place to visit, enhancing the overall experience.
KJ
Kimberly J.
Nov 13, 2025
5.0
🥯🍚🍨🍭🧁🎂🍮🍰🍬. So Good! ❤️👍
VS
Vivi Suarez
Sep 28, 2025
5.0
This was a cool place to try out. My sister loves this place and we were visiting and wanted to try it out too. I love my salted caramel and sugar cone. The place smelled so yummy and was comfy place. Service was also great too. Would recommend to anyone for a sweet tooth.
TM
Thomas Maletic
Aug 27, 2025
5.0
Assuming you know that Graeter's Ice Cream is fantastic, I stumbled into the shop at Edwards Rd and Erie Ave at the Hyde Park Square fountain for a fix and found that this location is particularly cool. Sort of a "throw back" vibe of an ice cream shop, a very vibrant old world, old fashioned feel. Lot's to look at, very pleasing light, enough tables to linger and enjoy your treat. Even if you have to park a ways it's a fun neighborhood to walk around in. In a world of bare bones staff there was a plethora of workers ready to help us and then dish up our chosen treat. I usually try to get names but a guy and at least three or more girls were all pleasant and working as a team and there were more in the back. Since I didn't get any names I will mention it was Saturday August 23rd early evening. One staff was being trained i believe and yet she was pleasant and helpful and got assistance when checking on something I asked and all were delightful. Be sure to look around the store and eye all the tempting treats that abound, and enjoy your ice cream / sundae / shake whatever you choose.
TW
Thomas Wilson
Aug 9, 2025
2.0
Short changed me on my serving size and no bathrooms. Literally had to wash my hands in the drinking fountain after. Will never return.
KK
KAM
Jul 5, 2025
2.0
The ice cream was good, but one of the servers seemed to get unreasonably mad at our group because we didn’t know what we wanted before getting to the counter. There were two other server lines open and no one behind us, so asking what we wanted over and over, crushing a cup in our face, slamming the ice cream shut and walking away felt uncalled for.