Business Details
About
Ice Cream ShopBakery
Since 1870 Graeter’s has been producing small-batch French Pot ice cream that fans love. We have won the hearts of ice cream lovers across the county and the respect of the nation’s most influential foodies! Give us a try and see what all the fuss is about. We’re sure you’ll fall in love with the legend of Graeter's!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
381 reviews
5 stars
259
4 stars
58
3 stars
15
2 stars
12
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is mixed; while many customers praised the friendly service, others reported rude or unwelcoming behavior from certain employees.
Ice Cream Quality
The ice cream is frequently described as delicious, creamy, and rich, with a wide variety of flavors that customers love.
Cleanliness and Atmosphere
The store is generally noted for being clean and well-maintained, although some customers mentioned issues with the atmosphere and seating availability.
Order Accuracy
Several reviews highlighted problems with order accuracy, with some customers receiving incorrect orders multiple times.
Pricing Concerns
Some customers expressed dissatisfaction with the high prices for ice cream, feeling that the cost did not match the service experience.
- FTfrances tierneyOct 21, 20255.0Graeter’s always has such a welcoming, kind, and very cozy vibe. It feels like they are welcoming you straight into their home. The workers always have a smile on their faces and seem so happy to serve. Thank you Graeter’s!!
- SSS SOct 17, 20255.0Tried what Cincinnati is famous for! (According to local recommendations) Delicious!!!
- JWJozef WatsonOct 6, 20255.0Fast service with a well maintained store. Great location and delicious ice cream.
- AMAnthony MuljadiOct 5, 20255.0Loved the midnight snack!
- MHMarty HomerSep 18, 20254.0Graeters! A hometown classic made with cobwebs! I love living in Cincinnati and being a part of this heritage!
Frequently Asked Questions About Graeter's Ice Cream
What are Graeter's Ice Cream's operating hours during the week?
Graeter's Ice Cream is open Monday to Thursday from 7:00 AM to 10:00 PM, Friday from 7:00 AM to 11:00 PM, Saturday from 8:00 AM to 11:00 PM, and Sunday from 9:00 AM to 10:00 PM.
Does Graeter's Ice Cream offer pickup and delivery services?
Yes, Graeter's Ice Cream offers both in-store pickup and delivery services.
Where is Graeter's Ice Cream located in Cincinnati?
Graeter's Ice Cream is located at 511 Walnut St, Cincinnati, OH 45202, USA, in the Fountain Square area.
What payment methods does Graeter's Ice Cream accept?
They accept American Express, Cash, Discover, MasterCard, and Visa, including debit cards and mobile NFC payments.
Is Graeter's Ice Cream accessible for customers with wheelchairs?
The location has a wheelchair-accessible entrance but does not have wheelchair-accessible parking.
Can customers order Graeter's Ice Cream through a mobile app?
Yes, customers can order using Graeter's app available on both Android and iOS platforms.
Who can I contact for customer support at Graeter's Ice Cream?
For customer support, you can email customersupport@graeters.com or call the main phone number at +1 513-381-4191.
What other attractions or services are near Graeter's Ice Cream in Fountain Square?
Nearby you can find the Tyler Davidson Fountain, the Elm Street Plaza Ice Rink for ice skating, and Downtown Cincinnati's various restaurants and attractions, perfect for visits before or after enjoying ice cream.
Is there convenient public transportation near Graeter's Ice Cream?
Yes, Graeter's Ice Cream is near the CBC - Fountain Square Station, which makes it easy for customers to reach the store via public transit.
What nearby dining options are available around Graeter's Ice Cream?
Close to Graeter's are several dining establishments including Taco Rings for Mexican cuisine, Ingredients for American food, Potbelly Sandwich Shop, and Cafes like Servatii Pastry Shop and Deli Fountain Square.