Business Details
About
Fast Food Restaurant
We serve up small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers crafted by hand and made to order. Our chili is cooked in small batches to ensure the quality, flavor and texture are perfect, every time. And the burgers? Well, they really are from flat top grill heaven - juicy, perfectly cooked and even better when topped with our famous chili.
Location
Hours
Reviews
3.9
728 reviews
5 stars
345
4 stars
178
3 stars
70
2 stars
47
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly staff, others reported rude behavior and poor service from management.
Food Quality
Many customers expressed dissatisfaction with food quality, citing cold food, bland flavors, and incorrect orders.
Wait Times
Long wait times were frequently mentioned, especially in the drive-thru, with some customers waiting over 30 minutes for their orders.
Cleanliness
The cleanliness of the restaurant received positive remarks from some customers, while others reported unsanitary conditions.
Staff Attitude
Staff attitude varied significantly; some customers noted friendly and attentive service, while others experienced rudeness and unprofessional behavior.
- DGDelaney GreenNov 11, 20255.0Just got the best service in the drive through. Really nice young man. 🙏🏼
- GGGalla-gatorNov 1, 20251.0Always cold. They charge for extra/juicy coneys but some of the driest coneys ever come out of the "kitchen." Slow service and food is weak. I want cheese coneys(they have chili on em) not a cheezy hotdog!! Step up GS!
- JJJessicaOct 6, 20255.0Katie was an absolute awesome server!đź’śđź’śđź’śđź’ś
- KFKaylah FosterOct 1, 20251.0TERRIBLE CUSTOMER SERVICE FROM THE “MANAGER” Richard Jules! He started to take our order in the middle of taking our order he told us to “hold on.” We waited 10-15 minutes at the speaker he never came back. It was 1 car at the window 5 cars in the drive through. We called out multiple times to get our order took he never said anything back to us. We drove up to the window where he kept dodging us until we blew the horn to get his attention. He took the car order that was behind us while we still waited at the window for him to come assist us. Richard finally came to the window and we asked “can he take our order because we had already been waiting order 20 minutes”. Richard proceeded to say “ I told y'all to wait, I was going to take your order” but yet took other people orders behind us after we made it know we had been waiting. He took our order but then Got rude with us called us ignorant, told his staff to not make our order, & asked for our card back to “refund” us when we questioned him about the definition of ignorant. Not only that closed the window on us as we are communicating with him about the whole situation just trying to get our food. He laughing with his employees talking to them about the situation. Giving us our food just to drop it into my hand almost dropping the food just for the chili to waste in the bag. I have full videos of everything and as being a fast food manager once before I know how fast food management works & y'all definitely got the wrong person being a MANAGER at this Mt.healthy location!
- WBWally BandosSep 26, 20251.0Found pieces of plastic in my 3 way and they didn’t care to do anything about it !! They acted like it was no way that was in there ! Lol won’t ever return because of it !
Frequently Asked Questions About Gold Star
What are the dine-in hours at Gold Star on weekdays?
Gold Star is open for dine-in from 10:00 AM to 9:00 PM Monday through Friday.
When is the drive-through open at Gold Star on weekends?
The drive-through is open from 10:00 AM to midnight on Friday and Saturday, and from 11:00 AM to 9:00 PM on Sunday.
What type of food does Gold Star serve?
Gold Star serves small batch, Cincinnati-style chili and fresh, hot 100% American beef burgers made to order.
Can I order online from Gold Star?
Yes, you can order online through their website at https://order.goldstarchili.com/.
What are the accepted payment methods at Gold Star?
Gold Star accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Where is Gold Star located?
Gold Star is located at 7821 Hamilton Ave, Mt Healthy, Cincinnati, OH 45231, USA.
Which nearby place can I visit for a quick ice cream treat before or after dining at Gold Star?
Mt. Healthy Dairy Bar is a nearby ice cream shop and fast food restaurant that you can visit before or after your meal at Gold Star.
Is there a convenient place nearby for a haircut before grabbing food at Gold Star?
Yes, Tom's Barber Shop and Blades Superior Cutz are nearby barber and hair salon options to consider before visiting Gold Star.
Are there any nearby community services or libraries close to Gold Star?
Yes, Mt. Healthy Branch Library and Mt. Healthy Alliance, Inc., a community services organization, are nearby places you might explore around your visit.
How can I find more information about Gold Star on social media?
Gold Star is active on Facebook, Instagram (@goldstarchili), Twitter (@goldstarchili), TikTok (@goldstarchiliofficial), YouTube (GoldStarChiliCincy), and LinkedIn.