Brand Certified
Five Guys
4.4(1020 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
9578 Colerain Ave., Cincinnati, OH
45251, United States
Certified by Five Guys • Feb 22, 2026
(513) 245-1530
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/9578-colerain-ave
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 9578 Colerain Ave. in Cincinnati is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
1,020 reviews
5 stars
645
4 stars
215
3 stars
89
2 stars
27
1 star
44
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries for being delicious and fresh, although there were some complaints about overcooked items and incorrect orders.
Service Issues
Several reviews highlighted inconsistent service, with some customers experiencing rude staff and long wait times.
Cleanliness
While many customers noted the cleanliness of the restaurant, there were also reports of dirty tables and unsanitary conditions.
Pricing
Customers frequently mentioned that the prices are high, with some feeling that the value does not match the cost.
- PKPeggy KellyFeb 19, 20262.0I always get the same burger every order and it's always wonderful. Today got my burger for the road because I Uber. Started to eat it and found it loaded with pickles and mayo. Neither of those were on my order. I can't eat pickles so had to throw the sandwich out. I couldn't take it back since I was on the way to pick up a passenger. It was order #28. I tried calling the restaurant and you can't get through.
- DJDavid JacobFeb 5, 20265.0my server was Kathleen B and O M G she was super super nice I got my order it came fast hot and super delicious I forgot something to and she was very kind when I forgot to get my shake she was very kind and made it up really quick 10/5 service I was treated like a king
- SMSamer Al MesberFeb 4, 20263.0Good customer service, but this is the second time I’ve visited and the quality isn’t the same. I ordered two burgers and the ingredients were mixed up (toppings swapped). Also, the fries used to be much more generous, which was one of the things that made Five Guys special. A bit disappointing.
- RARenardo AndersonFeb 2, 20265.0This location has always been a GREAT place to go. The service was Great.
- SSSJan 28, 20263.0I have met the manager at the Colerain location. He is personable, open to feedback and professional. There is a lively front cashier person who is kind, efficient, and a hard worker. I have only been in 4 times at the most. The grill service in the past ran by a Hispanic gentleman and woman has been exceptional. I stopped in today and neither were there, but I recognized a woman that served me a well done burger like I requested, and I asked her to please take care of my burger, she replied “no problem “ A tall black young man chose to ignore my request and proceeded to fix my order. It was rude, disrespectful and as a paying customer I will not be coming back for a while. It’s sad that the arrogance of 1 team member, that chooses to ignore a request, when it wasn’t crowded or backed up with orders, decides that he’s going to show “who’s boss” Customer service still matters. Per your “owner response” no other specific details are needed. My review was more than clear.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 9578 Colerain Ave. accept reservations?
No, this Five Guys location does not accept reservations.
What are the operating hours for Five Guys at 9578 Colerain Ave.?
Five Guys at 9578 Colerain Ave. is open daily from 11:00 AM to 10:00 PM for dine-in and from 11:00 AM to 9:30 PM for delivery.
Can I place an order for delivery or pickup at the Five Guys Colerain location?
Yes, you can place orders for delivery or in-store pickup through their online ordering system.
How can I customize my order at Five Guys?
Five Guys offers over 250,000 ways to customize your burger and more than 1,000 milkshake combinations, allowing you to personalize your meal to your taste.
Which payment methods are accepted at Five Guys on Colerain Ave.?
Five Guys accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Are there gluten-free options available at Five Guys?
Five Guys offers sandwiches without buns using wraps or bowls, but some items contain gluten and there is a risk of cross-contamination. Please consult their allergen information for details.
Is there a children's menu available at this Five Guys location?
Yes, this Five Guys location offers a children’s menu and welcomes children.
What nearby stores can I visit before or after dining at Five Guys on Colerain Ave.?
You can visit nearby places like Sleep Outfitters for retail shopping or GameStop for video games and entertainment before or after your meal at Five Guys.
Are there other burger restaurants near Five Guys at 9578 Colerain Ave.?
Yes, nearby burger and fast-food options include another Five Guys location and NASCAR Refuel Tenders and Burgers, providing alternatives for burger lovers in the area.
How can nearby points of interest like financial services or healthcare providers help during your visit to Five Guys?
If you have appointments nearby, such as at Huntington Bank or NovaCare Rehabilitation, you can conveniently grab a meal at Five Guys before or after your visit, making your trip more efficient.
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