Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.4
404 reviews
5 stars
165
4 stars
74
3 stars
38
2 stars
29
1 star
98
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items, leading to dissatisfaction.
Customer Service
Feedback highlighted a mix of experiences, with some praising staff for their helpfulness while others criticized rudeness and unprofessional behavior.
Food Quality
Many reviews mentioned inconsistent food quality, with complaints about burnt or undercooked pizzas and incorrect toppings.
Delivery Issues
Customers frequently experienced long wait times for delivery, cold food upon arrival, and difficulties reaching the store by phone.
Management Response
Some customers noted positive interactions with management who attempted to resolve issues, while others reported a lack of accountability and poor service.
- ABAmber BrownDec 2, 20252.0We tried Donatos for the first time tonight and while I'd like to like it, they messed our order up. The crust for my pizza was not what I ordered, they gave me garlic breadsticks instead of cheese bread sticks, spicy nacho cheese instead of a garlic cup, and my husband's sandwich wasn't made correctly. Not a good impression and we probably won't try Donatos again.
- AAAudreyNov 4, 20251.0Not much hospitality. Life is too expensive to go out to eat and get served like this. I went to this restaurant with my two little kids, expecting to have a good lunch on a beautiful day and the edges were all burned. There was not many pepperoni or cheese, and it was not cut all the way through. Then I had to wait after an all ready long wait for plates when I was clearly eating in and they had no water cups. My pizza at home is WAY better.
- RGRonald GoldstoneOct 25, 20252.0Pizza arrived completely slid to one side of the box delivery driver made no mention of it. Call to the store and was only offered a store credit
- EME MorrisonAug 20, 20255.0Great experience. Great CS. Great food...
- PSPrincess SusieeAug 3, 20251.0Dude at the front seems to has a nasty disposition and seems a little angry could have been me but I wouldn’t order anything from him in my opinion
Frequently Asked Questions About Donatos Pizza
What types of services does Donatos Pizza offer?
Donatos Pizza offers delivery, in-store pickup, and same-day delivery services.
What are the business hours for Donatos Pizza?
Donatos Pizza is open from 11:00 AM to 11:00 PM Sunday through Thursday, and from 11:00 AM to midnight on Friday and Saturday.
Where is Donatos Pizza located?
Donatos Pizza is located at 2692 Madison Road, Cincinnati, OH 45208, United States.
How can I place an order for Donatos Pizza online?
You can place an order online through Donatos Pizza's website at https://www.donatos.com?location=73 or via their app available on iOS and Android.
What payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa.
What are some of the specialty pizzas offered by Donatos Pizza?
Donatos is famous for their Edge to Edge® toppings on a crispy golden thin crust, with specialties including Pepperoni Pizza and Thin Crust Pizza.
Are there any nearby businesses where I can access ATM services when visiting Donatos Pizza?
Yes, the Huntington Bank ATM (Walk Up) is nearby for your convenient cash withdrawal needs when visiting Donatos Pizza.
What other dining options are available near Donatos Pizza?
Nearby dining options include Boston Market, The Pig And Whistle sports bar, LaRosa's Pizzeria, Lemon Grass Thai Cuisine, and First Watch - Hyde Park - Rookwood Pavilion.
Are there any places for shopping near Donatos Pizza?
Yes, Donatos Pizza is close to shopping centers like Rookwood Plaza and stores such as Nordstrom Rack, Sephora, Stein Mart, Sierra, and World Market.
Can I find health and wellness services near Donatos Pizza?
Nearby health and wellness services include Queen City Elder Care, The Joint Chiropractic, European Wax Center, Minds By Mary (counseling and mental health), Mitchell's Salon and Day Spa, and Supercuts hair salon.