Pizza RestaurantRestaurant Delivery ServiceTake Out RestaurantDonatos Pizza
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Numerous reviews highlighted poor customer service, including rude staff, unprofessional behavior, and unresolved complaints.
Order Issues
Many customers experienced problems with their orders, including missing items, incorrect orders, and long delivery times.
Food Quality
While some customers praised the pizza, many reported receiving cold or burnt food, leading to dissatisfaction.
Staff Behavior
Several reviews mentioned unprofessional and disrespectful behavior from staff, impacting the overall customer experience.
Delivery Problems
Frequent complaints about delayed deliveries and issues with the delivery service were noted, causing frustration among customers.
SM
Saundra Mckale
Nov 24, 2025
5.0
Pepperoni pizza was amazing. the atmosphere was nice
NH
Night Hawk
Sep 29, 2025
1.0
Rude and unprofessional staff. They are yelling and screaming in front of the customers. Zero sanitation!!!
KL
Katie Lawrence
Aug 26, 2025
1.0
Ordered thru Uber eats they sent me burnt food and wouldn't have a delivery sent out for free to make it right. Then hung up on me and told me via phone when I called back if I didn't want it burnt I should have asked for it to be cooked light. Seriously?!
DN
David NAIBEI
Jan 22, 2025
5.0
Very good customer service. KC and Bella (workers there) were very understanding and helpful when my Roommate was in a stressful situation. Shout out to them !!
What makes Donatos Pizza unique compared to other pizza restaurants?
Donatos Pizza is renowned for its Edge to Edge® toppings on a crispy golden thin crust, offering full-flavored pizzas with toppings spread from edge to edge of the crust.
Where is Donatos Pizza located in Cincinnati?
Donatos Pizza is located at 2914 Vine St, Cincinnati, OH 45219, United States.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open daily from 11:00 AM to midnight, including weekends, but is closed on the holiday November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services for customer convenience.
Which payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I order pizza from Donatos Pizza online?
You can order online via their website at https://www.donatos.com or through the Donatos Pizza app available on both Apple App Store and Google Play Store.
What types of food products does Donatos Pizza offer?
Donatos Pizza offers pizza, oven-baked subs, desserts, and appetizers, specializing in pepperoni and thin crust pizzas.
Are there other nearby pizza restaurants if I want to try different options?
Yes, nearby you can find Donatos Clifton, another Donatos Pizza location with a salad bar, and Domino's, a fast-food pizza restaurant for alternative pizza choices.
What local dessert places are near Donatos Pizza where I could get sweets?
Close to Donatos Pizza, you can visit The Sweet Place, which is a bakery and ice cream shop, and Davis Cookie Collection, a bakery known for delicious treats.
What accommodations are available near Donatos Pizza for visitors?
Nearby accommodations include Hilton, Hampton Inn and Suites Cincinnati-Uptown, and Hampton Inn By Hilton Cincinnati, all offering comfortable lodging options.
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