Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.2
301 reviews
5 stars
118
4 stars
42
3 stars
24
2 stars
12
1 star
105
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional staff, with many customers experiencing poor communication and unhelpful responses.
Order Fulfillment
Many customers reported issues with incorrect or incomplete orders, including missing items and wrong pizzas being delivered.
Delivery Issues
Frequent complaints about long delivery times, with some orders taking over two hours and arriving cold or not at all.
Food Quality
While some customers enjoyed the pizza, there were multiple reports of burnt or cold food, leading to dissatisfaction.
Staff Behavior
Several reviews mentioned staff being unfriendly or dismissive, contributing to a negative dining experience.
- NHNight HawkSep 29, 20251.0Rude and unprofessional staff. They are yelling and screaming in front of the customers. Zero sanitation!!!
- KLKatie LawrenceAug 26, 20251.0Ordered thru Uber eats they sent me burnt food and wouldn't have a delivery sent out for free to make it right. Then hung up on me and told me via phone when I called back if I didn't want it burnt I should have asked for it to be cooked light. Seriously?!
- JBJack BufkinJul 3, 20251.0Yt lady who works here only didn’t start my order till I walked in. Wouldn’t give me plates or napkins as well. Very rude. Disappointed I came to this location. Trav makes this. Place run smooth
- ZDZaniah DavisJun 25, 20251.0Everytime you place an order online they never have the pizza made they claim they don’t see the order, just letting orders come through without paying attention. I place an order for delivery at 3 which said it’ll be here by 3:45, 20 mins go by with no update just for them to say they’re waiting on doordash with no updates or email as they claim should be sent. it’s always something with this location.
Frequently Asked Questions About Donatos Pizza
What makes Donatos Pizza unique compared to other pizza restaurants?
Donatos Pizza is renowned for its Edge to Edge® toppings on a crispy golden thin crust, offering full-flavored pizzas with toppings spread from edge to edge of the crust.
Where is Donatos Pizza located in Cincinnati?
Donatos Pizza is located at 2914 Vine St, Cincinnati, OH 45219, United States.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open daily from 11:00 AM to midnight, including weekends, but is closed on the holiday November 27, 2025.
Does Donatos Pizza offer delivery and pickup services?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services for customer convenience.
Which payment options are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I order pizza from Donatos Pizza online?
You can order online via their website at https://www.donatos.com or through the Donatos Pizza app available on both Apple App Store and Google Play Store.
What types of food products does Donatos Pizza offer?
Donatos Pizza offers pizza, oven-baked subs, desserts, and appetizers, specializing in pepperoni and thin crust pizzas.
Are there other nearby pizza restaurants if I want to try different options?
Yes, nearby you can find Donatos Clifton, another Donatos Pizza location with a salad bar, and Domino's, a fast-food pizza restaurant for alternative pizza choices.
What local dessert places are near Donatos Pizza where I could get sweets?
Close to Donatos Pizza, you can visit The Sweet Place, which is a bakery and ice cream shop, and Davis Cookie Collection, a bakery known for delicious treats.
What accommodations are available near Donatos Pizza for visitors?
Nearby accommodations include Hilton, Hampton Inn and Suites Cincinnati-Uptown, and Hampton Inn By Hilton Cincinnati, all offering comfortable lodging options.