Donatos Pizza

Reviews

• RR

  Roger

  5 days ago
  1.0
  Ordered a hot honey pepperoni pizza, didn’t get a hot honey pepperoni pizza. Very disappointing as I live 20-25 mins away (so they don’t deliver to my area) so I hardly make it out here for this awesome pizza. Well I was in that area getting a MRI done and ordered the hot honey pepperoni pizza (by far the BEST pizza I’ve ever had), get home and ate some and realized there was no hot honey on the pizza. Overall disappointed was really looking forward to that pizza but now I have an ok run of the mill pepperoni pizza that was ehh. Especially disappointing since I spent like 45 dollars and to get my order wrong.
• DF

  Denise Fenwick

  Nov 2, 2025
  1.0
  Would give a zero if i could, just moved into the area after moving all day wanted something to eat, so we ordered, after 40 mins a door dasher brought out a order, we didn’t order through door dash btw we ordered through the stores website, the guy didn’t have a list or anything he was just told to pick it up, so he had no clue what he was even supposed to be getting, it was completely the wrong order! it was a pepperoni pizza and wings not the three subs, garlic cheese bread and 2 liter that we ordered, so I call the store I spoke with a human!!! I told him what happened he asked if the driver was still here, the driver spoke to him, he said ok hold on a minute put us on hold, the driver left and went back to the store, I was on hold for 13 mins the door dash driver calls me back and asked if i talked to anyone because there was not a sole in the store, so the person I spoke with knew my issue and put me on hold and left like it was a big joke!!!! With no resolution, so I’m supposed to be ok with being out money and food, that’s no way to treat a paying customer i don’t care how late it is!! Looks like they need to learn customer service!!!! And if you are going to use door dash in the future, I feel they need to be informed of the order so they know what there picking up, because if the store messed up it affects them too, and that’s not fair, need a better system and apparently better staff!!
• RI

  Robert Radcliffe IV

  Oct 25, 2025
  5.0
  Eat here often. Everything is always well cooked
• WK

  William Kusters

  Oct 2, 2025
  1.0
  Horrible made pizza, paid for extra sauce but no extra sauce.called to complain, hung up on me...not good service
• KA

  Kaleb Allen

  Aug 4, 2025
  5.0
  Really love the pizza. I am from KY, and they dont have Donatos where I am, so I get it as a treat when i go to Cincy. Some locations are better than others, but this one was one of the good ones. My only complaint is that the cheese has a bit of texture like dried glue. But otherwise it's great.

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