Customer experiences with service are inconsistent, with reports of friendly staff but also instances of rudeness and disorganization.
Food Quality
While many customers enjoy the food, there are frequent complaints about cold or incorrect orders, and some items not meeting expectations.
Cleanliness
The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.
Order Accuracy
There are numerous complaints regarding incorrect orders and missing items, indicating a need for improvement in order accuracy.
Drive-Thru Experience
The drive-thru service is often praised for speed, but there are also reports of long waits and poor communication.
CF
Carl Finken
Dec 23, 2025
5.0
Clean, friendly, and they will oblige your special requests making the sundae, shakes and blizzards!
JL
Jacob Lynch
Nov 15, 2025
1.0
Incorrect order, very stingy with toppings.
RH
R. Scott Halcomb
Oct 23, 2025
5.0
Ice cream at the drive through
MK
Mike Keith
Oct 14, 2025
2.0
Stopped in got a honey Bbq meal then said they were out of pop. Never know a resterant to run out of pop and my BBQ Chicken wasn’t very hot I’m a regular customer but was disappointed.
AM
Anasia Mitchell
Oct 13, 2025
2.0
I asked for an Oreo brownie cup add strawberries, which we could tell as we were ordering seemed to have caused some confusion. As we sit at the window we see when it’s first made it didn’t have strawberries so they just threw them on top. Disappointing they weren’t mixed in.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours for Dairy Queen Grill & Chill at 3545 Springdale Rd, Cincinnati?
Dairy Queen Grill & Chill at 3545 Springdale Rd, Cincinnati, is open daily from 10:30 AM to 10:30 PM.
What food specialties can I expect at Dairy Queen Grill & Chill in Cincinnati?
They specialize in Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, soft-serve ice cream cones, shakes & malts, and DQCakes.com.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location features a drive-thru service for convenient ordering and pickup.
Is the Dairy Queen at 3545 Springdale Rd family-friendly and accessible?
Yes, it is family-friendly, offers booster seats and high chairs, has restroom facilities, outdoor seating, and is wheelchair accessible.
Can I order food online or via a mobile app from this Dairy Queen location?
Yes, you can place orders online at their website and download their app for exclusive mobile deals and mobile ordering rewards.
What is the address and contact number for Dairy Queen Grill & Chill in Cincinnati?
The address is 3545 Springdale Rd, Cincinnati, OH 45251. The phone number is +1 513-996-0132.
What nearby health and medical services are close to Dairy Queen Grill & Chill at Springdale Rd?
Nearby health services include United Hearts Health Care, Beyond Limits Rehabilitation, Plush Massage and Spa, Beyond Limits Medical Center, and Pooja Misra, DDS.
Are there any nearby beauty and spa salons close to Dairy Queen Grill & Chill in Cincinnati?
Yes, Victoria's Nails, Cleopatra Nails, Plush Massage and Spa, KOALD Beauty Spa, 513 Barber Shop, and JW Hair and Nail Salon are all nearby options for beauty and spa services.
What nearby dining options are available around Dairy Queen Grill & Chill on Springdale Rd?
Nearby dining includes another Dairy Queen, P & S Family Diner, CiCi's Pizza, and P&S Restaurant for varied meal choices.
How can the nearby places help me plan my visit to Dairy Queen Grill & Chill?
You can visit nearby places like United Hearts Health Care or Plush Massage and Spa for wellness, or enjoy a meal at P & S Family Diner and then stop by Dairy Queen for dessert; the proximity of these places makes it convenient to combine errands with a food or treat break.