Chipotle Mexican Grill

3.3
444 reviews
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Business Details

9430 Fields Ertel Rd, Cincinnati, OH
45249, United States
(513) 716-1997
https://locations.chipotle.com/oh/cincinnati/9430-fields-ertel-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3824
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About

Mexican Restaurant
Chipotle Montgomery Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9430 Fields Ertel Rd, Cincinnati, OH
45249, United States

Hours

Reviews

3.3
444 reviews
5 stars
185
4 stars
60
3 stars
28
2 stars
32
1 star
139

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as undercooked rice, small portions, and incorrect orders.

Service Issues

Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food debris on the floor.

Staff Performance

While some employees received praise for their friendliness and efficiency, many reviews noted a lack of motivation and care among the staff.

Pricing Concerns

Customers expressed dissatisfaction with high prices and being overcharged for items, leading to a perception of poor value.
  • NH
    Nate Holscher
    2 days ago
    4.0
    Great clean restaurant got a bowl which was full and filling
  • ST
    Sajin TM
    Jan 4, 2026
    4.0
    Good mix of veg and non veg dishes, cost is affordable
  • AS
    Ashley Stockton
    Jan 2, 2026
    1.0
    It was 7:15 pm and they were out of steak and chicken. When the person working the food asked the cook if he was going to make more he said no more tonight. How do you run out of steak and chicken at 7:15 pm when you close at 11 pm?
  • MK
    Morgan Kimble
    Dec 30, 2025
    5.0
    The food is so seasoned unlike other chipotles. Its taste like it used to here, I literally come to this one rather than the Loveland-Madeira one. They’re awful 😭
  • KM
    Kurt Mousie
    Dec 11, 2025
    1.0
    I waited over ten minutes watching a women clean the same part of a window at the counter and was not helped even after she looked me in my face multiple times, I walked out because of the lack of service. Will not be back.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill in Montgomery Crossing?

Chipotle Montgomery Crossing offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill on weekdays?

Chipotle Mexican Grill is open from 10:45 AM to 11:00 PM Monday through Friday.