Chipotle Mexican Grill

3.3
432 reviews
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About

Mexican Restaurant
Chipotle Montgomery Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
9430 Fields Ertel Rd, Cincinnati, OH
45249, United States

Hours

Reviews

3.3
432 reviews
5 stars
182
4 stars
55
3 stars
27
2 stars
32
1 star
136

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or inattentive employees.

Food Quality

Many reviews highlighted issues with food quality, including undercooked rice, small portions, and incorrect orders.

Cleanliness

The restaurant was frequently described as dirty, with unclean tables and food debris on the floor.

Order Accuracy

Numerous customers complained about incorrect orders and missing items, leading to dissatisfaction.

Pricing Concerns

Several reviews mentioned high prices and feeling that portion sizes did not justify the cost.
  • LS
    Luke Swearingen
    Nov 16, 2025
    1.0
    Such a nice area plagued by such a crappy chipotle. Every time I’ve been here the service has been abysmal. I understand staffing can be incredibly difficult but given the rate Chipotle pays you’d think the could find some better employees. The young male working today was uninspired, unfriendly, and 100% could tell he didn’t want to be there. Terribly customer service. As if he’s never interacted with another human being in his life. If this was my business I’d have fired him on the spot and clocked in myself. Just Terrible. Not to mention the ride was half cooked and hard and the queso and other salsas were all dripping into each other due to the apparent lack of care by the employees here. If there wasn’t a manager on duty they need to get one and if there was they need to find a new one.
  • AA
    Ahmad Attiayh
    Nov 13, 2025
    1.0
    They charged us for stuff they are not supposed to charge us. They charged us for free sides.
  • BW
    Brianna Wright
    Oct 27, 2025
    5.0
    2025 I wanted to shout out DAVID for his hard work. There was a line and he was the only one making the food while two girls were chit chatting at the register the whole time. I hope his manager sees this review and gives him some type of recognition for pulling the teams weight. He also made sure my bowl was filled.
  • AI
    Angelo Noe II
    Oct 18, 2025
    5.0
    I usually get mine to go, through the chipotlane. The staff that work it are always friendly! My food is always correct. The staff works very hard. Shoutout to whoever was working window tonight though. He was great!
  • MM
    MeatBallz
    Oct 12, 2025
    5.0
    Honestly, this Chipotle changed my whole day. I don’t usually leave reviews, but I walked out of this Chipotle feeling so genuinely impressed — I had to say something. First off, the team here? Absolute all-stars. I walked in expecting a typical quick meal, but from the second I got in line, I noticed how different this place felt. From the moment we walked in — with kids in tow — the atmosphere was clean, calm, and surprisingly kid-friendly. That’s something you don’t always expect from a fast casual spot, but this team made it feel easy and welcoming. It’s clear the staff knows how to create an environment where families and individuals feel comfortable. Ethan was the first person to greet us, and he instantly set the tone. Super friendly, upbeat, and patient — especially with our kids as they figured out their orders (and changed their minds a few times). He didn’t rush anyone, offered helpful suggestions, and made sure every bowl and burrito came out exactly how we wanted it. He genuinely seemed to care about the customer experience, and it showed. The energy was positive, the restaurant was spotless, and the people behind the counter were moving fast but still actually talking to customers like people. They were friendly, patient, and totally locked in. When I hesitated on what to add, they offered suggestions like they actually cared that I’d enjoy it. It’s such a small thing, but it really hit me. You can tell this crew has pride in what they do. My burrito was wrapped perfectly (not an easy task), everything tasted super fresh, and it honestly felt like someone had made it for me — not just slapped it together to keep the line moving. I left in a better mood than I came in with. And that’s not something I say about fast food often. Sean at the grill — absolutely killing it behind the scenes. The steak and chicken were coming out perfectly cooked, fresh, and with that signature Chipotle flavor we all love. The food tasted better because of it — plain and simple. To whoever’s managing this team: thank you. You’re doing something right. I hope someone reads this and realizes what an impact great service can have. 10/10. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Frequently Asked Questions About Chipotle Mexican Grill

What type of food is served at Chipotle Mexican Grill in Montgomery Crossing?

Chipotle Montgomery Crossing offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill on weekdays?

Chipotle Mexican Grill is open from 10:45 AM to 11:00 PM Monday through Friday.