Brand Certified
Chipotle Mexican Grill
3.3(445 reviews)
Certified by Chipotle Mexican Grill • Feb 22, 2026
Business Details
9430 Fields Ertel Rd, Cincinnati, OH
45249, United States
Certified by Chipotle Mexican Grill • Feb 22, 2026
(513) 716-1997
Certified by Chipotle Mexican Grill • Feb 22, 2026
https://locations.chipotle.com/oh/cincinnati/9430-fields-ertel-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3824
Certified by Chipotle Mexican Grill • Feb 22, 2026
About
Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Montgomery Crossing is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Hours
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.3
445 reviews
5 stars
185
4 stars
60
3 stars
28
2 stars
32
1 star
140
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Many reviews highlighted inconsistent food quality, with issues such as undercooked rice, small portions, and missing ingredients.
Cleanliness
The restaurant was often described as dirty, with unclean tables and food debris on the floor.
Staff Performance
While some employees received praise for their friendliness and efficiency, many reviews noted a lack of motivation and care among the staff.
Pricing Issues
Customers expressed dissatisfaction with high prices and being overcharged for items.
- MSMichael SchaeperFeb 14, 20261.0Went to get a bowl from here. They gave me a pinch of cheese. I asked for more and the lady said that next time they are going to charge me extra. I get the meat but come on charging extra for cheese.
- DSDarryll SmithFeb 7, 20261.0Dear Chipotle Customer Service Team, I am writing to share a disappointing experience I recently had at one of your restaurant locations. During my visit, I politely asked the employee serving my meal if I could have a little more cheese. Instead of assisting or explaining portion policies in a customer-friendly way, the employee called over a manager. Unfortunately, the manager responded in the same dismissive manner without attempting to resolve the concern or provide a positive customer experience. I have always associated Chipotle with quality food and strong customer service, which is why this interaction was surprising and disappointing. As a paying customer, I simply expected respectful communication and a reasonable effort to accommodate my request. I hope you will address this matter with the location’s staff and reinforce the importance of customer service. Experiences like this influence where customers choose to spend their money, and I would like to feel confident visiting Chipotle again in the future. Thank you for your time and attention to this matter. Sincerely, Darryll Smith
- NHNate HolscherJan 10, 20264.0Great clean restaurant got a bowl which was full and filling
- ASAshley StocktonJan 2, 20261.0It was 7:15 pm and they were out of steak and chicken. When the person working the food asked the cook if he was going to make more he said no more tonight. How do you run out of steak and chicken at 7:15 pm when you close at 11 pm?
- MKMorgan KimbleDec 30, 20255.0The food is so seasoned unlike other chipotles. Its taste like it used to here, I literally come to this one rather than the Loveland-Madeira one. They’re awful 😭
Frequently Asked Questions About Chipotle Mexican Grill
What type of food is served at Chipotle Mexican Grill in Montgomery Crossing?
Chipotle Montgomery Crossing offers a fast-casual menu with customizable burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients and no artificial colors, flavors, or preservatives.
What are the operating hours for Chipotle Mexican Grill on weekdays?
Chipotle Mexican Grill is open from 10:45 AM to 11:00 PM Monday through Friday.
Is Chipotle Mexican Grill at Montgomery Crossing open on weekends?
Yes, it is open from 10:45 AM to 11:00 PM on both Saturday and Sunday.
How can I place an order online for Chipotle Mexican Grill?
You can order online through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Does Chipotle Mexican Grill at Montgomery Crossing cater for events?
Yes, as a fast food restaurant and caterer, they provide catering services.
What is the contact phone number for Chipotle Mexican Grill in Cincinnati?
You can reach them at +1 513-716-1997.
Where is Chipotle Mexican Grill located in Cincinnati?
It's located at 9430 Fields Ertel Rd, Hamilton, Cincinnati, OH 45249.
Are there any grocery stores near Chipotle Mexican Grill Montgomery Crossing?
Yes, ALDI USA and La Marketa grocery stores are located nearby, which is convenient for customers to shop before or after dining.
If I'm visiting the Symmes Branch Post Office, is Chipotle Mexican Grill close by for a meal?
Yes, Chipotle Mexican Grill is close to the Symmes Branch Post Office, making it easy to grab a meal when running errands in the area.
What other food options are near Chipotle Mexican Grill in Montgomery Crossing?
Nearby, you'll find Boston Market, an American restaurant, offering alternative dining options in the area.
Brand Certified Facts from Chipotle Mexican Grill
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Certified February 22, 2026Yext Knowledge Graph
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