Chipotle Mexican Grill

Reviews

• JT

  Jose Taylor

  2 days ago
  1.0
  Friday November 21,2025.Around 7pm I ordered Chipotle from 1 Fountain Sq Plz, Cincinnati, OH 45202 Location! Saturday November 22,2025 I woke up vomiting 5x! I am reaching out to solve issue before hospital & my lawyer gets involved!
• WJ

  W Johnson

  4 days ago
  1.0
  The top of my receipt says , " Build Your Own Happiness." Okay... I walked in and was not greeted. At least a " Hello", "What would you like this evening?" Something. I'm starting at the first person of contact for this location so I started the conversation b/c he was not. I tell him I want a bowl. He grabs a bowl and looks up at me. I then tell him I wanted the cilantro rice. He scoops the rice in the bowl, then we get to the beans. He looks up at me again. I then tell him I'd like the Pintos. He scoops the Pintos in my bowl. Next comes the meat choices, which I then asked " Which is which?" I ask him b/c I want to hear him talk. He proceeds to tell me the meat choices but he talks very low. I tilt my head towards the sneeze guard to indicate that I am having difficulty hearing him and I tell him I cannot hear him. His voice level doesn't change. My bowl goes to the next worker, a young lady who again does not speak. I say aloud " Does anyone on this line speak?" I hear her chuckle. At this time a lady is ordering and I actually hear the first guy talk to her. Now im ticked off. I asked the young lady for Pico and some hot salsa. After she puts a drizzle of the hot salsa on ( I didn't want alot ), I tell her some cheese, and lettuce. While she's doing that, im listening to the manager and the guy at the register talk about his bus route to work. When the lid is placed on my bowl, I slide to the end of the line and FINALLY the young man describing his bus route asked me if I wanted a drink( I CAN HEAR HIM ) I tell him" No", he then asks me if I wanted chips/ salsa ( I HEARD THAT TOO) I tell him "No". As I tapping my card on the card reader, I asked the manager, " Do your employees have a problem talking to customers? And do you know what his answer was? "It depends on the day". I was outdone. Then I got a " Have a good evening Sir, enjoy your meal". Right. I walked across Fountain Square heated! The more I clenched that Chipotle bag, the angrier I got. When I got close to home, I walked past a Salvation Army on Central Pkwy and I guy was sitting in front of the door wrapped in a blanket. I asked him if he would like some Chipotle. I told him what was in the bowl, my hands never touched it, and the experience left me not hungry anymore. He accepted the bag and I went home. Somebody was fed last evening. That was good. Back to the phrase on my receipt, " Build Your Own Happiness:" What happiness could I have built with that experience? I understand Life, I understand Customer Service, I understand the Service industry being a former Bartender. That's the answer you give a customer. Okay.
• MF

  Mary Favier

  6 days ago
  1.0
  0/10 worst chipotle I've ever had
• RM

  Robert Mraz

  Nov 14, 2025
  1.0
  Absolute worst chipotle location there is!!! They are dirty, slow, and have zero drive to work. I preordered my food and when I got there my food wasn’t ready, nor was anyone attempting to make anything as I stood there. I didn’t have time to wait which is why I ordered online so I went back to work. 40 minutes later I got a second to go get it and when I got there it STILL WASNT READY!!!! I had to wait another 10 minutes that I didn’t have on my food. If you’re hungry, whatever you do don’t eat at the chipotle on fountain square downtown. Can’t wait till this place gets shut down.
• MH

  Marty Homer

  Sep 18, 2025
  3.0
  The fountain is not in view from this location. It is nearby so you can kinda sense that it’s there, but there is no visibility.

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