Certified by Chipotle Mexican Grill • Feb 22, 2026
Mexican Restaurant
Chipotle Colerain is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Feb 22, 2026
Certified by Chipotle Mexican Grill • Feb 22, 2026
Reviews
3.4
2,093 reviews
5 stars
791
4 stars
405
3 stars
238
2 stars
164
1 star
495
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, slow service, and poor handling of orders.
Food Availability
The location often runs out of key ingredients, leading to customer frustration and dissatisfaction.
Cleanliness
Multiple reviews highlighted issues with cleanliness, including dirty dining areas and unsanitary food handling.
Order Accuracy
Many customers experienced incorrect orders, missing items, and inconsistent portion sizes.
Overall Experience
The overall sentiment is overwhelmingly negative, with many customers expressing a desire to avoid this location in the future.
JJ
Jay
Feb 19, 2026
1.0
Tried to go today at 11:45, when they’re supposed to be open. All doors locked. Employees just staring while a larger and larger crown builds outside. Not one of them came to the door, or acknowledged the presence of their customers. No sign on the door or anything. If they were short-staffed, had equipment issues, etc all they had to do was put up a sign to let their customers know, but instead they chose to waste people’s time and not have enough common decency and courtesy to communicate with customers. Extremely poor customer service and management decision.
MF
Maliyah Fayson
Feb 18, 2026
1.0
VERY rude, i went up and a worker said she didn’t have no white rice or chicken and i said that was fine. i continue on with my order and she puts almost a whole bowl of rice and i ask her to take some out and she looks at me like im stupid. then wants to give me 3 pieces of steak like huh. then i continue and i ask for corn and she said she don’t have any. i then tell her i don’t want it anymore and i start to walk out because you should have told me from the BEGINNING all of what you didn’t have, mind you it wasn’t close to close and you should’ve restocked when they seen it was low, which is what they do at any other chipotle. all the workers then yelled at me as i was walking out. VERY rude obviously do not know how to do their job ANY of them.
JF
Joe Fulton
Feb 15, 2026
1.0
This is the absolute worst chipotle I’ve ever been to. They literally have like half the staff they need. All the ingredients are always out. Line take forever. Never going to this one again. Go to the one on winton they are fully staffed and rarely out of anything. The managers at colraine are pathetic.
GB
G. Bailey
Feb 12, 2026
1.0
Literally the worse. Whoever manages this place needs to train on how to move at a faster pace and be respectful. It’s crazy how they are always out of something. No chicken sorry.. no cheese.. like what?!?!
LD
Lisa Davis
Feb 9, 2026
3.0
This is not the best location. The manager does communicate well when there is an issue with the system or if they run out of certain foods. I try to avoid this location.