Chipotle Mexican Grill

Reviews

• NF

  Nick Frasure

  Nov 7, 2025
  1.0
  Don't do online orders at this store. They give you half a bowl of lettuce with a teaspoon of the toppings you paid for because you aren't there when they're making it so they try and rip you off. I just went through the line a few days ago and the food was great. I did an online order for the family tonight and literally received about 1/3 the portion size with the majority of it being lettuce and almost non-existent protein. I paid $13+ for a steak bowl and that had maybe 5 small pieces of steak.
• MJ

  Mary Jane

  Nov 2, 2025
  1.0
  Worst experience ever. Order food on app to be picked up at 1810. Food was not ready so I waited for 10 minutes, then asked to cancel order. I was told that they couldn't cancel it because it was done through the app. Then was told if you'd said something earlier we could of made the order and bumped you to the front of the line... The walk in line was moving faster than the online orders. One guy told me he was waiting for 25 minutes for his online order. Then when I contacted the app they told me that they couldn't cancel or modify the order.. I will never return to this Chipotle even though it's less then 5 min from my house. I have had nothing but problems here.
• SS

  Sara

  Oct 21, 2025
  1.0
  Went to chipotle tonight to get my husband an I a burrito bowl & the girl with shoulder lengths wavyish blonde hair pulled back with a black chipotle hat, wears black glasses had a button up chipotle shirt had a bad attitude getting smart slamming spoons an stuff because her front line was empty or low on items I wanted for my bowl they were out of fajitas, cheese, carne asada steak an chicken got mad because I have a special diet restriction and wanted extra fajitas instead of rice because I don’t eat rice or gluten if she doesn’t like her job find another one plain and simple but don’t come to work in a bad mood an take it out on customers. Do better cherry grove I’ll stick to Moe’s southwest grill at least they keep their stuff fresh and don’t get rude with their customers.
• CC

  Cregens

  Oct 13, 2025
  1.0
  This is not the first issue I've had with this location. Ordered two of the exact same things for delivery. Upon arrival there was a noticeable difference in heft between the two containers (burrito bowls). When I weighed them, there was a quarter pound difference. Comparing the bowls, the lighter bowl didn't have as much meat, cheese, or rice as the other. Consistency and quality control is not priority at this location.
• LS

  Logan Symmes

  Sep 22, 2025
  1.0
  Been there 1,000 times. Last few experiences at this location have been pathetic. Didn't have the food I went there for made. Dirty disgusting counter with food smeared everywhere. Forks were in the box they get shipped to sitting on the counter open for customers to grab. Zero napkins to be found. I went in at 6:15pm. No wonder there weren't any other customers in there

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