Chipotle Mexican Grill

3.3
828 reviews
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About

Mexican Restaurant
Chipotle Western Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
5555 Glenway Ave, Cincinnati, OH
45238-3495, United States

Hours

Reviews

3.3
828 reviews
5 stars
307
4 stars
139
3 stars
90
2 stars
74
1 star
218

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional behavior from staff, including incorrect orders and poor customer service.

Food Quality

Many reviews highlighted issues with food quality, including dry, burnt, or undercooked items, as well as inconsistent portion sizes.

Cleanliness

The restaurant was frequently described as dirty, with reports of unsanitary conditions in food preparation areas and dining spaces.

Inventory Management

Customers consistently noted that the location was often out of key ingredients, leading to dissatisfaction and frustration.

Wait Times

Long wait times were a common complaint, with many customers experiencing delays in service and order fulfillment.
  • PB
    Peter Burd
    1 day ago
    1.0
    Me and my girlfriend go in for an order. The guy in front of us gets five bows and request white rice. The worker only put two white rice in two other three bowls. We were also getting white rice, so I asked a worker if they were at a white rice. The cook in the back behind the worker said we got you on white rice but because the guy in front of us was Hispanic he wasn't aware that he just got played on three bowls and only got two white rice and three brown rice all because the workers didn't want to fill the white rice bow up. When the worker said that they didn't have any more white rice we decided we were going to leave and that's when the cook in the background said we have white rice and a quiet manner so the Hispanic guy in front of us couldn't hear it although he probably didn't know English anyway. When we started to make our food the lady sprinkled chicken crumbs on my girlfriend's bow l, I simply asked her for a little bit more chicken because the chicken that was on the bowl was burnt and it was crummy. The worker then put a little bit more chicken on the bow and then when we get up to the front the worker said charge for double chicken on both bowl. This restaurant does not care about their jobs nor the customers. It is always something with this place. I go to this restaurant a lot because I really like the store manager she is Nice. However I just think that the company gets way too many employees coming and going and they are not aware on how a bowl should be properly made. One day I will go there and get what I consider is fair The next day I would go there and get what I consider dog food. This place is a coin toss and it always lands on the side that you don't want. One out of five stars
  • VO
    Vilma Ofori
    4 days ago
    1.0
    Worst Chipotle experience I’ve ever had. The staff were rude, the portions were extremely small, and the food looked like scraps. I asked for extra chicken, was charged for it, but was given barely a quarter of a scoop. The restaurant was also dirty and poorly maintained. Very disappointing.
  • MT
    miguel tinoco
    Nov 13, 2025
    1.0
    This is a terrible restaurant. I had to wait half an hour for my food, which I refused. When they tried to charge me, how is it possible that they start playing with the food right in front of you, mixing it up like it's a kindergarten where they have to play with the food so you'll buy it? My stomach could do that! I don't understand why they're such awful workers, why they're so slow. If they can't handle the job, they should just hire more people. It's really frustrating to see this, always a long line waiting and then see so many people leave without their food.
  • KC
    K3 &C Customs
    Oct 29, 2025
    1.0
    This is thee worst location I have ever been too,the manager is rude and belittles the employees,they penny pinch every ingredient,tiny portions then god forbid you get half and half they attempt to charge you double ,ingredients look like they ran down the street to krogers to mix up pico ,very Hostile work environment,not at all welcoming at all .. I remember when the manager started as a new employee “Mexican woman” she is very rude not helpful and Entitled…. My rice was grainey ,tomato’s were closer to yellow then red ,meat was dry … they give you a little and overcharge
  • CB
    Cire bron
    Oct 27, 2025
    1.0
    This location should be renamed "Hoodotle". This place is disgusting. The glass window on the front counter is so dirty you can't even see through the glass. Flys are circling every corner of the restaurant. Their grill area is always a mess overstocked with pans and the front table where they make everything is always dirty with leftover spilled food all over it. Even the parking lot is filled with trash and you can just tell nobody that works here cares. This place used to be pristine in the mid 2000s. It's a shame what it's turned into.

Frequently Asked Questions About Chipotle Mexican Grill

What is the address of Chipotle Mexican Grill in Western Hills, Cincinnati?

Chipotle Mexican Grill is located at 5555 Glenway Ave, Suite 700, Cincinnati, OH 45238-3495.

What are the operating hours of Chipotle Mexican Grill Western Hills?

The restaurant is open every day from 10:45 AM to 11:00 PM.