Does Chipotle Western Hills offer pickup and delivery options?

Yes, Chipotle Western Hills offers in-store pickup and delivery services.

What kind of food does Chipotle Mexican Grill serve at the Western Hills location?

Chipotle Western Hills serves customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

How can I order Chipotle food online from the Western Hills location?

You can order online via the Chipotle app or through their website at https://order.chipotle.com/.

What payment methods are accepted at Chipotle Western Hills?

Chipotle Western Hills accepts credit cards and offers gift cards as payment methods.

Is Chipotle Western Hills welcoming to LGBTQ customers?

Yes, the Chipotle Western Hills location welcomes LGBTQ customers.

What nearby places can I visit before or after eating at Chipotle in Western Hills?

Nearby places include Panera Bread for coffee and sandwiches, Maggie Moos for ice cream, and Best Buy for electronics shopping.

Are there any medical facilities close to Chipotle Western Hills in case of emergencies?

Yes, Mercy Health Urgent Care and Dedicated Senior Medical Center are nearby for urgent and medical care.

Which retail stores can I find near Chipotle Western Hills for shopping needs?

Nearby retail stores include Burlington for mens clothing, Mattress Firm Clearance Center, Family Dollar, Shoe Carnival, and Dollar Tree.

Order tacos, burritos, salads, bowls and more at Chipotle Mexican Grill. Order online for pick up or delivery and join our rewards program today.

Brand Certified

Chipotle Mexican Grill

3.3

(832 reviews)

Get Directions Order Call Website

Business Details

5555 Glenway Ave, Cincinnati, OH

45238-3495, United States

(513) 451-2683

https://locations.chipotle.com/oh/cincinnati/5555-glenway-ave?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=289

About

Mexican Restaurant

Chipotle Western Hills is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

TakeoutAvailable

Location

Chipotle Mexican Grill

5555 Glenway Ave, Cincinnati, OH

45238-3495, United States

Get Directions

Hours

Monday10:45 AM - 11:00 PM

Tuesday10:45 AM - 11:00 PM

Wednesday10:45 AM - 11:00 PM

Thursday10:45 AM - 11:00 PM

Friday10:45 AM - 11:00 PM

Saturday10:45 AM - 11:00 PM

Sunday10:45 AM - 11:00 PM

Reviews

3.3

832 reviews

5 stars

308

4 stars

139

3 stars

2 stars

1 star

221

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, with many experiencing delays of 25 minutes or more for their orders.

Food Quality

Numerous reviews highlighted issues with food quality, including burnt chicken, hard rice, and small portion sizes.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in the dining area and food preparation areas.

Staff Attitude

Many customers noted rude and unprofessional behavior from staff, contributing to a negative dining experience.

Inventory Issues

Customers consistently reported that the restaurant was out of key ingredients, often during peak hours.

KH
Kim Hess
5 days ago
1.0
There was a large piece of plastic in my bowl!
TP
Tancho Patiño
Dec 30, 2025
1.0
Manager sucks .. 25 minutos for a freaking burrito
AS
Alexander Smith
Dec 12, 2025
1.0
Slowest chipotle this side of the Mississippi. My goodness. If there’s 5 people in front of you in like prepare for a 25 minute wait
PB
Peter Burd
Nov 23, 2025
1.0
Me and my girlfriend go in for an order. The guy in front of us gets five bows and request white rice. The worker only put two white rice in two other three bowls. We were also getting white rice, so I asked a worker if they were at a white rice. The cook in the back behind the worker said we got you on white rice but because the guy in front of us was Hispanic he wasn't aware that he just got played on three bowls and only got two white rice and three brown rice all because the workers didn't want to fill the white rice bow up. When the worker said that they didn't have any more white rice we decided we were going to leave and that's when the cook in the background said we have white rice and a quiet manner so the Hispanic guy in front of us couldn't hear it although he probably didn't know English anyway. When we started to make our food the lady sprinkled chicken crumbs on my girlfriend's bow l, I simply asked her for a little bit more chicken because the chicken that was on the bowl was burnt and it was crummy. The worker then put a little bit more chicken on the bow and then when we get up to the front the worker said charge for double chicken on both bowl. This restaurant does not care about their jobs nor the customers. It is always something with this place. I go to this restaurant a lot because I really like the store manager she is Nice. However I just think that the company gets way too many employees coming and going and they are not aware on how a bowl should be properly made. One day I will go there and get what I consider is fair The next day I would go there and get what I consider dog food. This place is a coin toss and it always lands on the side that you don't want. One out of five stars
VO
Vilma Ofori
Nov 20, 2025
1.0
Worst Chipotle experience I’ve ever had. The staff were rude, the portions were extremely small, and the food looked like scraps. I asked for extra chicken, was charged for it, but was given barely a quarter of a scoop. The restaurant was also dirty and poorly maintained. Very disappointing.