Chipotle Mexican Grill

3.4
1240 reviews
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About

Mexican Restaurant
Chipotle Hyde Park is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3725 Paxton Ave, Cincinnati, OH
45209, United States

Hours

Reviews

3.4
1,240 reviews
5 stars
491
4 stars
230
3 stars
123
2 stars
86
1 star
310

What are people saying?

AI-generated from recent customer reviews

Ingredient Availability

Customers frequently reported that the restaurant was out of key ingredients, often well before closing time.

Service Quality

Mixed reviews on service; some praised friendly staff while others noted rudeness and slow service.

Cleanliness Issues

Multiple reviews highlighted unsanitary conditions, with complaints about dirty tables and food areas.

Order Accuracy

Many customers experienced issues with incorrect orders and portion sizes, leading to dissatisfaction.

Overall Experience

While some customers had positive experiences, many expressed disappointment with food quality and service consistency.
  • JJ
    Jay Johnson
    Jan 1, 2026
    1.0
    We ordered directly from Chipotle on the app. Although they charged us for all items, they shorted us a burrito and a guacamole when it was delivered. When we contacted them they simply said there is nothing they could do about it. Besides the inconvenience of missing one of the dinners, this is simply theft and extremely bad customer service.
  • KM
    Karen Mienheartt
    Dec 31, 2025
    3.0
    Service bad, gave us wrong order and way overcharged us. Will not be back for awhile. Plenty of room to enjoy a meal inside.
  • JS
    john s
    Dec 29, 2025
    1.0
    Absolutely terrible location how can you not have any rice and any fajita vegetables 45 minutes before you close along with most of the meats in the serving compartment were completely dried out looked as if they had sat there all day long completely nasty see pictures. The employees were playing around on the office chair when I arrived not making replacement product
  • JE
    Jubilee Embry
    Dec 29, 2025
    1.0
    I really hate coming to this chipotle, each time they’re out of a food item and refuse to make more even though it’s hours away from their closing time. They also shut things down early for example It’s 6 pm and they stated they aren’t making anymore quesadillas for the day… huh ? Not only that the workers are rude and reeks of cigarettes.
  • RR
    Rico Reid
    Dec 28, 2025
    3.0
    Stopped in on a Saturday around 2pm. About 4 people in line.Service was fast, store looked clean. Bowl was not my favorite . . . My expectation from Chipotle is consistent flavor across locations and this store was lacking, especially on the rice . . . Dunno if they over lime juiced it or what, but just didn't taste right.

Frequently Asked Questions About Chipotle Mexican Grill

What are the opening hours of Chipotle Mexican Grill in Hyde Park?

Chipotle Mexican Grill in Hyde Park is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Cincinnati?

It is located at 3725 Paxton Ave, Hamilton, Cincinnati, OH 45209, US.