Business Details
About
Mexican Restaurant
Chipotle Kenwood is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,132 reviews
5 stars
457
4 stars
250
3 stars
111
2 stars
86
1 star
228
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently reported rude and unhelpful staff, with many experiences highlighting a lack of basic customer service skills.
Order Accuracy
Numerous reviews mentioned issues with incorrect or incomplete orders, particularly with online orders being delayed or missing items.
Portion Sizes
Many customers expressed dissatisfaction with the portion sizes, describing them as skimpy and inconsistent compared to other locations.
Cleanliness and Management
The location was frequently described as dirty and poorly managed, with complaints about the atmosphere and staff behavior contributing to a negative dining experience.
Efficiency
Customers noted long wait times for both in-store and online orders, often exacerbated by understaffing and disorganized service.
- SSSydney Sincere4 days ago1.0Took them an hour to get my chicken in a cup and tortilla shell ready. Ridiculous. Manager was rude about it as well.
- VSViv ShuklaDec 22, 20251.0This place has online order fulfil issues. It gets delayed over pick up time, the order items are not done correctly. The service is awful. Staff never does good customer service for messed up order. App is awful and would not connect with real customer support. Chat bot is useless
- E5Emilycat 577Dec 19, 20251.0I came in and bought a regular bowl with extra chicken they shook the spoon till it was 3 pieces of chicken and had the nerve to hand it to me like that, not to mention I opened it and it was a nice little bug in there for me. (DIDN'T KNOW THAT WAS IN THE INGREDIENTS) never again.
- EPESTEFANY PENADec 18, 20252.0I was picking up an order and and had to wait because my food wasn’t on the shelf even though it said ready on the email I had to wait like 15 minutes and someone infront of me asked and the cashier didn’t say anything and just looked back and then some other girl brought them out didn’t even say excuse me and stood there for a second until the dude moved and slammed the food on the shelf’s i don’t recommend placing a pick up.
- HHHannahDec 14, 20252.0The food was fine for being there at almost 9 pm on a Friday night. I was the only person in line however it looked like there were a ton of people waiting on mobile orders. I didn’t like how I had to wait nearly 5 minutes just to pay for my food, while several employees flat out ignored me. Like 5-6 employees passing through, saw me with my card ready to pay and ignored me. Really rude customer service & my food was getting cold. 🤷🏼♀️ Takes but 30 seconds to ring me out? won’t be coming back to this one.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 8154 Montgomery Rd?
Chipotle Mexican Grill at 8154 Montgomery Rd is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Kenwood offer delivery and pickup services?
Yes, Chipotle Kenwood offers both in-store pickup and delivery services.
How can I place an online order for Chipotle Kenwood?
You can place an online order through their website at https://order.chipotle.com/ or via the Chipotle app available on the Apple App Store.
Where exactly is Chipotle Mexican Grill located in Cincinnati?
It is located at 8154 Montgomery Rd, Hamilton, Cincinnati, OH 45236, outside the mall.
What type of food does Chipotle Kenwood specialize in?
Chipotle Kenwood specializes in fast-casual Mexican cuisine including customizable burritos, bowls, quesadillas, tacos, and salads made from responsibly sourced ingredients.
Does Chipotle Kenwood accept credit cards and offer catering services?
Yes, they accept credit cards and offer catering and catering delivery services.
Is Chipotle Kenwood welcoming to the LGBTQ community?
Yes, Chipotle Kenwood welcomes LGBTQ customers.
Are there any fitness centers near Chipotle Kenwood?
Yes, nearby fitness centers include Pure Barre and Orangetheory Fitness Kenwood, offering great options for a workout before or after your meal.
What are some nearby spas or wellness centers around Chipotle Kenwood?
Nearby wellness options include Hand and Stone Massage and Facial Spa and ChillRx Cryotherapy - Cincinnati, perfect for relaxation after dining at Chipotle.
Are there places to shop near Chipotle Kenwood?
Yes, nearby shopping options include Skeffington's Formalwear, Sleep Outfitters, Eyemart Express, Mattress Warehouse, and ID Cincinnati Furniture & Interior Design showroom.