Chipotle Mexican Grill

3.2
1357 reviews
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About

Mexican Restaurant
Chipotle Finneytown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8375 Winton Rd, Cincinnati, OH
45231, United States

Hours

Reviews

3.2
1,357 reviews
5 stars
486
4 stars
231
3 stars
145
2 stars
98
1 star
397

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted rude and dismissive staff, with many customers feeling rushed or ignored during their visits.

Food Availability

Customers frequently reported that the restaurant was out of key ingredients, often leading to disappointment and frustration.

Cleanliness Issues

Multiple reviews mentioned unsanitary conditions, including dirty prep areas and concerns about food safety.

Inconsistent Experience

While some customers had positive experiences with food quality and service, many others reported consistently poor service and food preparation.
  • MH
    Max Hutch
    Jan 1, 2026
    1.0
    This restaurant is the reason I’ll never go to chipotle again. All three items on more order were missing ingredients and had wrong ingredients in them. The burrito was made sloppily, with all of the guac piled into the bottom of the burrito. I hope everyone involved with making it is fired.
  • LL
    L Lovell
    Dec 31, 2025
    5.0
    Amazing team, who are working hard on New Year's Eve! They had a long line out the door and were moving swiftly and efficiently to get orders completed and help their customers. They werent neglecting safety either, taking the time to sanitize and wash hands to make sure everyone was safe. Will be sure to come again.
  • ZI
    zoe isaacs
    Dec 27, 2025
    1.0
    DO NOT ORDER DELIVERY HERE!! First, I ordered 2 chicken bowls for delivery with extra white rice and no beans on both bowls, as well as queso on one. Not only did we not get queso, but one of the bowls had ZERO RICE and black beans!! How do you mess that up that badly?? All the toppings were mixed up between the two bowls too. They had the correct order info on both kids and the bag! Secondly, they have a new operating system where you can’t even talk to them so I couldn’t call to make sure they got the second order correct! It’s absolutely ridiculous, you can’t even talk to anyone who works there!
  • SM
    steven Makson
    Dec 13, 2025
    1.0
    I started coming here again a couple months ago but I won’t be back after the last couple times I’ve been today they have 3 guys on the line the one with the dreads was fine but the 2 others are at least 40 and honestly they need to find a new job it took 10 mins to get my food done after they did the rice and meat like are u serious? Not only that but they were both bad mouthing customers right in front of a whole line. Ridiculous do better they just had a bunch of good people a couple weeks ago I gave them a compliment not too long ago but it seems they just hire a bunch of ignorant people n mess everything up in that store every time it gets better!
  • ST
    Steven Thornton
    Dec 11, 2025
    2.0
    Been here a couple of times and each time they seem to be out of veggies.Staff have no smile and appear to be making fun of guests under their breath. They talked to each other prior to me walking up as though they enjoyed themselves...sad. I love chipotle has a company and has a product but will find another source and not return to this store

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Finneytown offer?

Chipotle Mexican Grill in Finneytown offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 8375 Winton Rd?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.