Chipotle Mexican Grill

3.2
1347 reviews
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About

Mexican Restaurant
Chipotle Finneytown is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
8375 Winton Rd, Cincinnati, OH
45231, United States

Hours

Reviews

3.2
1,347 reviews
5 stars
485
4 stars
230
3 stars
143
2 stars
97
1 star
392

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude and unhelpful staff, with many experiences of poor customer service and miscommunication.

Ingredient Availability

Frequent complaints about being out of key ingredients, often leading to customer dissatisfaction and frustration.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty floors and unsanitary conditions.

Food Quality

While some customers enjoyed the food, many noted inconsistencies in quality, including stale items and poorly prepared dishes.

Management Problems

Several reviews pointed to ineffective management, with complaints about staff training and overall store organization.
  • BH
    Brittany Hoctor
    Nov 10, 2025
    1.0
    The manager was great. The girl behind the line (Jaida or something similar) refused to make my order, skipped over me and ignored me because she didn’t want to change her gloves. Rude and refused to serve me for a simple request. Lazy.
  • GL
    Gabriella Lemes
    Oct 26, 2025
    1.0
    It opens at 10:45, and at 11:00 we got there and saw from the car that the worker was locking the front door so we couldn’t go in 🤔
  • ES
    Eric Salter
    Oct 1, 2025
    1.0
    Ordered a bowl had to tell him three times to add rice just to get the proper amount, then was shorted on my chicken so I asked for extra and was shorted then when I say something the non chalant worker next to him says it’s his first day like that’s any excuse to why my bowl wasn’t being made proper ,new or not, then I ask for lite tomato’s just to get the same amount of tomatoes as chicken so that was confusing long story short if yall don’t have a set proportion yall need to because the fact my bowl is smaller than it usually is and I eat chipotle four day a week at multiple locations and never had an issue until today with new and non chalant workers is crazy because I don’t know if she was the manager or what but her approach was nasty and rude and I’m not one of her little friends or associates I’m a paying customer and the way I paid the correct total I expected my food and service to be correct as well. Will never go to that location again or recommend anyone else too horrible service
  • SM
    steven Makson
    Sep 30, 2025
    1.0
    Honestly really disappointed about this store i used to come in here all the time after work but since they got that new manager at night it’s been ridiculous you can tell the whole store doesn’t even know what to think I was trying to ask her what was taking so long and she just flat out ignored me she was trying to bag orders but gave them out all wrong n people kept coming back wandering what the heck and you can’t really be mad at the crew if that’s who is running the shift luckily the one girl with long hair just ended up helping me so I got out of there won’t be coming back tho maybe il check it out in a couple months to see if red head is gone!
  • JM
    joshua moore
    Sep 28, 2025
    1.0
    Worst Chipotle I’ve ever been to. Over the years the folks working there are consistently sour and confrontational, with customers and with each other. Love Chipotle food so I check back periodically to see if maybe, just maybe it’s turned around, but still no. They didn’t have a bunch of items (an hour wait on guacamole?) which is weird because it seems like the whole virtue of having those metal replaceable containers is that when things get low they can have a reserve prepared ahead of time. Come on corporate restaurant, you’re supposed to be better than this, if nothing else than providing a work atmosphere that doesn’t make me feel like your employees are about to break out in a brawl with each other.

Frequently Asked Questions About Chipotle Mexican Grill

What kind of food does Chipotle Mexican Grill in Finneytown offer?

Chipotle Mexican Grill in Finneytown offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the opening hours of Chipotle Mexican Grill at 8375 Winton Rd?

Chipotle Mexican Grill is open every day from 10:45 AM to 11:00 PM.