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Brand Certified

Chipotle Mexican Grill

3.3
(249 reviews)

About

Mexican Restaurant
Chipotle Kenwood Towne Centre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7875 Montgomery Rd, Cincinnati, OH
45236, United States

Hours

Reviews

3.3
249 reviews
5 stars
97
4 stars
37
3 stars
22
2 stars
18
1 star
75

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unhelpful staff, with many experiences highlighting poor customer service and lack of attention to orders.

Food Quality

Numerous reviews mentioned inconsistent food quality, including undercooked rice, incorrect portions, and food safety issues like food poisoning.

Cleanliness

Several customers noted that the restaurant was often dirty and poorly maintained, contributing to a negative dining experience.

Order Accuracy

Many customers expressed frustration with incorrect orders, both in-store and for delivery, indicating a lack of attention to detail.
  • KM
    Kaleb Mace
    2 days ago
    1.0
    Wow, this place really fell off. Understaffed and the staff that is working isn’t very friendly. Shame on whoever owns this location
  • JJ
    Jeff
    Feb 17, 2026
    1.0
    Help is absolutely inept and disorganized.
  • JU
    Joby Uchtman
    Feb 3, 2026
    1.0
    If your significant other is a terrible cook, extremely rude to you and happens to be out of town, go here, this location will make you feel right at home. The rice was about halfway cooked. The chicken could have been pulled off of the grill yesterday and it would have been overcooked at that point. The place was a mess. After the ordering experience, the woman at the cash register really put her best foot forward to make sure I wouldn’t come back. She ranks as one of the more rude people I have ever met. She finished off the experience by refusing to give me a receipt so I “couldn’t call corporate”! Her exact words! Hope this helps someone
  • AA
    Amy Alexander
    Jan 31, 2026
    1.0
    Today, 1/31/26, at 2:10pm, I watched in horror as an older female employee came up behind then totally humiliated and bawled out a young teen employee who was ringing up my order. The woman’s body language, her tone of voice, and most importantly, her degrading, hateful words were intended to do NOTHING but humiliate the young lady at the register. I left a large tip and walked away - but was so upset that I couldn’t even eat the food. I pitched it. I wanted to return and confront the lady, but honestly, I didn’t know what would happen after I turned away. I didn’t want the young employee to be harassed even worse after I left. Please contact me. This woman should not be left in charge of either training or supervising young people. She needs a lot of training herself.
  • RI
    Ramez Iyob
    Jan 11, 2026
    1.0
    Really bad experience at this Chipotle. They were moving incredibly slow and the portions were strange — barely any chicken, way too much pico, and a massive scoop of rice. What bothered me most was seeing an employee go to the back to blow her nose and come back looking clearly sick. Not long after eating, I ended up with food poisoning. Update: Tried to contact their support and it's giving e an error. Complete rubbish I won’t be coming back to this location.

Brand Certified Facts from Chipotle Mexican Grill

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