Chipotle Mexican Grill

3.3
244 reviews
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Business Details

7875 Montgomery Rd, Cincinnati, OH
45236, United States
(513) 793-8200
https://locations.chipotle.com/oh/cincinnati/7875-montgomery-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1532
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About

Mexican Restaurant
Chipotle Kenwood Towne Centre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7875 Montgomery Rd, Cincinnati, OH
45236, United States

Hours

Reviews

3.3
244 reviews
5 stars
96
4 stars
37
3 stars
22
2 stars
18
1 star
71

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently poor service, including long wait times, rude staff, and lack of attention to customers.

Food Quality

Customers reported issues with food quality, including cold meals, incorrect orders, and small portion sizes.

Staff Attitude

Many reviews mentioned rude or indifferent behavior from staff, contributing to a negative dining experience.

Cleanliness

Several customers noted that the location was often dirty and poorly maintained.

Inconsistency

Feedback indicated significant inconsistency in food preparation and service, with some visits being satisfactory while others were disappointing.
  • RI
    Ramez Iyob
    1 day ago
    1.0
    Really bad experience at this Chipotle. They were moving incredibly slow and the portions were strange — barely any chicken, way too much pico, and a massive scoop of rice. What bothered me most was seeing an employee go to the back to blow her nose and come back looking clearly sick. Not long after eating, I ended up with food poisoning. I won’t be coming back to this location.
  • DM
    Drew Midkiff
    Dec 17, 2025
    1.0
    This might be the worst Chipotle I have ever been to. Always understaffed. The employees to do not talk at all. The staff moves slower than sloths covered in honey. Never have all of their products to choose from. There is no care from employees, or management. I will not go back to this establishment at all. All around this place is absolutely terrible.
  • JM
    Jared McFee
    Oct 25, 2025
    1.0
    Terrible management. Second time I’ve been here where six employees are present but only one is working. There is one person in front of me and it takes 15 minutes to get served while five employees are goofing off, not paying attention to customers, or doing anything that looks remotely like work. Not sure how this store is still in business.
  • MJ
    Michael Jasinski
    Oct 17, 2025
    1.0
    Everytime you go in here you’re an inconvenience to the employees. Place is constantly filthy, cold food, and just terrible service.
  • RE
    ryan early
    Oct 5, 2025
    1.0
    Cold expensive small quesadilla. The little bit of cheese and steak was not even melted or hot
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Kenwood Towne Centre serve?

Chipotle Kenwood Towne Centre offers customizable Mexican-inspired fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Cincinnati?

Chipotle is located at 7875 Montgomery Rd, inside Kenwood Towne Centre in Cincinnati, OH 45236.