Chipotle Mexican Grill

3.3
242 reviews
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Business Details

7875 Montgomery Rd, Cincinnati, OH
45236, United States
(513) 793-8200
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Kenwood Towne Centre is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
7875 Montgomery Rd, Cincinnati, OH
45236, United States

Hours

Reviews

3.3
242 reviews
5 stars
96
4 stars
37
3 stars
22
2 stars
18
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported poor service, including long wait times, rude staff, and lack of attention from employees.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold food, small portions, and incorrect orders.

Cleanliness

Several reviews mentioned unsanitary conditions and a generally dirty environment.

Staff Attitude

Many customers experienced rude or dismissive behavior from staff, contributing to a negative dining experience.

Management Issues

Reviews highlighted problems with management, including poor employee treatment and lack of effective oversight.
  • JM
    Jared McFee
    Oct 25, 2025
    1.0
    Terrible management. Second time I’ve been here where six employees are present but only one is working. There is one person in front of me and it takes 15 minutes to get served while five employees are goofing off, not paying attention to customers, or doing anything that looks remotely like work. Not sure how this store is still in business.
  • MJ
    Michael Jasinski
    Oct 17, 2025
    1.0
    Everytime you go in here you’re an inconvenience to the employees. Place is constantly filthy, cold food, and just terrible service.
  • RE
    ryan early
    Oct 5, 2025
    1.0
    Cold expensive small quesadilla. The little bit of cheese and steak was not even melted or hot
  • JS
    Jessica Spires
    Oct 4, 2025
    5.0
    Great Visit Today!! Was greeted with smiling faces and my Bowl was EXCELLENT!! Steak was cooked to perfection!! Kudos to you guys!!!
  • PM
    Pandora Meadows
    Sep 3, 2025
    1.0
    Brown haired man with beard and glasses was rude. He yelled at me because I couldn’t hear what he was asking me and he yelled at a friend who waited in line for her pick up order because there is no pick up order sign. Fire that man.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Kenwood Towne Centre serve?

Chipotle Kenwood Towne Centre offers customizable Mexican-inspired fast-casual menu items such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

Where is Chipotle Mexican Grill located in Cincinnati?

Chipotle is located at 7875 Montgomery Rd, inside Kenwood Towne Centre in Cincinnati, OH 45236.