Chipotle Mexican Grill

3.9
1790 reviews
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Business Details

4397 Glen Este Withamsville Rd, Cincinnati, OH
45245, United States
(513) 947-8201
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Glen Este is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
4397 Glen Este Withamsville Rd, Cincinnati, OH
45245, United States

Hours

Reviews

3.9
1,790 reviews
5 stars
894
4 stars
393
3 stars
187
2 stars
114
1 star
202

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, stale chips, and inconsistent portion sizes.

Service Speed

Many reviews highlighted long wait times for orders, both in-store and for online pickups, often due to understaffing.

Cleanliness

Numerous customers noted that the restaurant was often dirty, with unclean tables and floors, and some reported unsanitary conditions in food prep areas.

Customer Service

Feedback indicated a mix of positive and negative experiences with staff, with some praising helpful employees while others reported rudeness and lack of professionalism.

Inconsistency

Several reviews mentioned a decline in consistency regarding food preparation and service quality, leading to disappointment among regular customers.
  • CS
    Cody Sullivan
    4 days ago
    1.0
    Been here three times, they are always out of something weather it be chicken, soda, cheese and the service is horrible. Also the parking sucks.
  • LB
    Lenny Billups
    Nov 9, 2025
    1.0
    Had a gift card asked for the $9.35 bowl was not told Caso was more until checkout then said I wouldnt have gotten it if I knew lady just looked at me didnt remake Customer Service failed me
  • LV
    los enmascarados VIP
    Nov 1, 2025
    1.0
    This places sucks everyone time it's buey and it's slow and the restaurant is always dirty and we come here only due to how close it is.
  • GM
    Guilherme Resende de Miranda
    Oct 29, 2025
    5.0
    I try the burrito, it’s a good fast food meal, but sometimes a street food delivery more flavor.
  • GF
    Gregory Findlan
    Oct 26, 2025
    5.0
    I recently stopped at the eastgate location and had the best service I have ever had. The employee whose name was Madelyn was the most polite and helpful and honestly knowledgeable person I've ever run into at any Chipotle. I asked many questions about how the food was prepared and ingredients and she had all the answers I wanted. The food was as usual very good and a good deal for what I recieved.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours for Chipotle Mexican Grill on Glen Este Withamsville Rd?

Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located?

The restaurant is located at 4397 Glen Este Withamsville Rd, Clermont, Cincinnati, OH 45245, USA.