Buffalo Wild Wings

Reviews

• KE

  K Edwards

  Feb 20, 2026
  2.0
  This place is literally a hit or miss. The other day I walked in after placing an online order. I stood in the waiting area for 15 mins while I’m listening to laughing and playing in the back kitchen. So I walk over to the dinning host desk asking for assistance. Then when I finally got help the girl act like she had an attitude. I felt if anything I should be the one with attitude. To go through all that and get home and my food was nasty I was so pissed. I won’t be coming back to this location I’d rather drive further out.
• JM

  jorge munoz

  Feb 6, 2026
  1.0
  Just walked in here with my family of 6 I am 28 years old and was wearing a brown jacket and brown hat (I hope the lady that profiled us recognizes who’s writing this). Walked in here and sat down at 9:35 pm after 20 min of sitting down and other people coming in and being served their drinks, we haven’t even been spoken too. I spoke up and we waived down a lady who works there to see what’s going on. After another 10 minutes of waiting a lady that works there approaches us and we finally thought we were gonna be served. Incorrect, she asks us for our id. Mind you we’ve been waiting now for half an hour and nothing was said to us. We ask why are we getting id’d if we are just dining in and not ordering alcohol ? I was with my daughter and wife and her family members. She said “it’s our policy”. I totally understand that, I promise. But if it was the other way around and the HOSTESS would’ve been the one to id all of us. As the policy of Buffalo Wild Wings states. But no, after half an hour of sitting down wondering who’s gonna serve us we get asked for our id’s ?! Mind you after this happened WE STILL DIDNT GET SERVED lol. I gave up and told the “Manager” what type of situation was going on. Yet he failed to recognize one of his team members was in the wrong. And told us he was sorry and that we will be served. I looked to my right of my shoulder while this conversation was going on, and near the soft drinks dispenser there was the same 4 ladies that were siting down at that table ever since we got there doing anything. I saved myself the hassle and stress and left to the location at colerain. I am a business owner myself. I’m so so soooo glad this happened to me, when it comes to situations like this and I know I’m not at fault I always get to the bottom of it. Lady who id’d us I’ll be making sure to speak to corporate and get this resolved of some sort. I promise you promise you promise you. P.s I came to the B dubs in colerain didn’t get ID’D asked them if I looked below the age policy they laughed and said “I’m sorry but no” got sat down in 5 minutes got my drinks right away. I will be tipping the waiter what they usually get tipped during a rush week in total.
• JC

  Julianna Carmen

  Jan 30, 2026
  1.0
  So disappointed with this place.. everyone who ate bone in was immediately sick afterwards. 3 out of 10 people in our party ate bone in wings, and not even an hour after all 3 were sick. Our server was terrible, our drinks were empty the whole time. Food came out very drastic times, first half was done eating by the time second half got food. I called an hour after we left here, a guy answered the phone and he had a manager get on the phone and she said she had to report this issue to the GM the next day and that the GM would give me a call back. Never got a call… it’s been a week. The other party will be contacting health department 311. We gave them a chance to make it right. We would love to come here and watch games, but never again… so disappointing all around.
• SB

  Shilo Bole

  Jan 30, 2026
  5.0
  I come into this location every Thursday for the Bogo bonus deal. The food is always great and usually not a bad wait time I mean I know sometimes it’s busy every restaurant is but I want to give a shout out to the front cashier girls that are up there I’m not sure of the names but one has red hair and the other told me she is fairly new and being trained with the red head they are awesome always positive and helpful and very welcoming I’ve been coming to this location for months now am I’m familiar with the red head she’s always treated me with great customer service very professional and always fulfilled my expectations. Also want to shout out Kevin he’s awesome too!! There was a couple times I’ve came on Saturday nights and management isn’t the best but I don’t fault anyone people have bad days I’d give the girl in the front a shot at it because I do know, NO matter how busy it is when I come in for my bogo the girl up front is always very nice taking criticism from angry customers just keeping calm and killing with kindness and we don’t see that a lot in restaurants anymore people don’t care and will disrespect you and still have a job the next day. I give you all 100+++ stars if I could with the good food and best people at least whom I deal with there. Keep working hard I’ll Be there next Thursday.
• JB

  Jim Baker

  Jan 23, 2026
  1.0
  UPDATE ...So, I filled out the contact us form like they requested. They responded via email, but needed more info. They wanted receipts or bank statements. I don't have receipts anymore and I am not giving them my bank statement. I gave them my Rewards info and an order # from just one of the many botched orders. That was 6 days ago. Not a peep from them. I guess their customer service team didn't want to have to work and find it. They didn't even respond to say sorry we can't help you then, go fly a kite. Truly a complete lack of customer service and accountability. ORIGINAL REVIEW...We were so excited when this place opened. Close to home, everyone loves their food, no peanut oil (kids allergies). Sadly, it's no surprise there are more 1 star reviews than all the rest combined. I'd probably give it zero stars if I could. Every time we order take-out, the meal is messed up. Missing half the items, something cooked or prepared wrong, wrong item altogether. One time, we got an entirely botched order. One of the carry-out girls said to the other "this is the 4th completely wrong order in the past half hour, what's wrong with them"? The service when dining in is also lackluster at best. I have called the manager and complained and they are totally dismissive, downright rude about it. I never get a customer satisfaction survey unless the order is right (which legitimately has been 1 time out of like 8 carry-out orders). FYI, I have filled out complaints on the corporate website 3x with absolutely no response. NONE! Apparently, they don't care unless you blast them in public. Then they want to do damage control to keep negative publicity at a minimum. This location is an absolute joke and I hope you save yourselves the hassle by never going there. If they could get their managers in check and do a better job at training the staff... Maybe it would be alright?

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