Brand Certified
Arby's
3.5(698 reviews)
Certified by Arby's • Feb 22, 2026
Business Details
8955 Fields Ertel Rd, Cincinnati, OH
45249, United States
Certified by Arby's • Feb 22, 2026
(513) 683-9637
Certified by Arby's • Feb 22, 2026
http://www.arbys.com/locations/us/oh/cincinnati/8955-fields-ertel-rd/store-1868
Certified by Arby's • Feb 22, 2026
About
Certified by Arby's • Feb 22, 2026
Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.
Location
Certified by Arby's • Feb 22, 2026
Hours
Certified by Arby's • Feb 22, 2026
Reviews
3.5
698 reviews
5 stars
242
4 stars
173
3 stars
114
2 stars
55
1 star
114
What are people saying?
AI-generated from recent customer reviews
Service Speed
Many customers reported long wait times in the drive-thru, with some waiting over 30 minutes for their orders.
Food Quality
Feedback on food quality was mixed; while some enjoyed their meals, others received cold or poorly prepared items.
Staff Attitude
Customer experiences with staff varied, with some praising friendly service while others reported rudeness and inattentiveness.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Multiple customers experienced issues with incorrect or incomplete orders, leading to frustration.
- ELEdward LeachFeb 5, 20261.0Waited in line after placing our order through the drive-thru for 10 minutes The vehicle before us sat there for 15 minutes very slow restaurant I don't advise anybody going here
- ACAdam CoxFeb 3, 20265.0Good food, very helpful employees, highly recommend 🤙🏾
- SSScott SizemoreJan 29, 20261.0Terrible food..Terrible service
- AHAnnette HamptonJan 13, 20263.0They do not tell you if you pay by cash they auto round up if over 5. They do ask cash or credit. What if I had the exact change. No they will not take pennies. So far the only restaurant in the area that will not take pennies. I went 2 weeks ago the guys gave me my pennies back and asked me for a dollar. He only needed a nickel to round up.
- MMMelissa McCartDec 27, 20255.0I love it the food is great 👍 I love there water is great
Brand Certified Facts from Arby's
Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Official website