Arby's

3.5
693 reviews
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Business Details

8955 Fields Ertel Rd, Cincinnati, OH
45249, United States
(513) 683-9637
http://www.arbys.com/locations/us/oh/cincinnati/8955-fields-ertel-rd/store-1868
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8955 Fields Ertel Rd, Cincinnati, OH
45249, United States

Hours

Reviews

3.5
693 reviews
5 stars
241
4 stars
172
3 stars
113
2 stars
55
1 star
112

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow service.

Food Quality

Food quality varied significantly; some enjoyed fresh and tasty meals, while others received cold or poorly prepared items.

Cleanliness

Multiple reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.

Order Accuracy

Several customers noted problems with order accuracy, including missing items and incorrect orders.

Wait Times

Long wait times were frequently mentioned, especially during drive-thru visits, leading to frustration among customers.
  • MM
    Melissa McCart
    Dec 27, 2025
    5.0
    I love it the food is great 👍 I love there water is great
  • ND
    Nick Davidson
    Dec 4, 2025
    5.0
    I don't review often, but the last few times I've been here has been great. I'm not sure if there's new management, but the staff is friendly and patient. The guy at the window is super organized and honestly satisfying to see. Hope they keep this up! The food was great as well, with the cheese sticks being fresh.
  • MO
    Murph Only
    Nov 14, 2025
    5.0
    Food was awesome
  • RS
    Robert Stafford
    Nov 1, 2025
    1.0
    Arrived at the drive thru at 815pm on a Saturday night, only car there... took 20 mins from start to finish to get my 3pc tender meal and French Dip meal. Au jus was thrown into the bag and leaked all over in the bag. Fry boxes were not filled. Order a Medium and Large and got the equivalent of a small and a medium, maybe. They were fresh though. 3 pc tenders was more like 3 nuggets from McDonald's. Come often to the area to visit Kings Island. Definitely will not be back to this location ever.
  • SM
    Stacey Monk
    Oct 11, 2025
    4.0
    Chicken strips were overly hot but could of been better. Lemonade is the best. Service was good.
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