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Arby's

3.5
(698 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8955 Fields Ertel Rd, Cincinnati, OH
45249, United States

Hours

Reviews

3.5
698 reviews
5 stars
242
4 stars
173
3 stars
114
2 stars
55
1 star
114

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported long wait times in the drive-thru, with some waiting over 30 minutes for their orders.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others received cold or poorly prepared items.

Staff Attitude

Customer experiences with staff varied, with some praising friendly service while others reported rudeness and inattentiveness.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Order Accuracy

Multiple customers experienced issues with incorrect or incomplete orders, leading to frustration.
  • EL
    Edward Leach
    Feb 5, 2026
    1.0
    Waited in line after placing our order through the drive-thru for 10 minutes The vehicle before us sat there for 15 minutes very slow restaurant I don't advise anybody going here
  • AC
    Adam Cox
    Feb 3, 2026
    5.0
    Good food, very helpful employees, highly recommend 🤙🏾
  • SS
    Scott Sizemore
    Jan 29, 2026
    1.0
    Terrible food..Terrible service
  • AH
    Annette Hampton
    Jan 13, 2026
    3.0
    They do not tell you if you pay by cash they auto round up if over 5. They do ask cash or credit. What if I had the exact change. No they will not take pennies. So far the only restaurant in the area that will not take pennies. I went 2 weeks ago the guys gave me my pennies back and asked me for a dollar. He only needed a nickel to round up.
  • MM
    Melissa McCart
    Dec 27, 2025
    5.0
    I love it the food is great 👍 I love there water is great

Brand Certified Facts from Arby's

Arby's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Legal business name
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