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Arby's

3.8
(820 reviews)
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Business Details

851 Eastgate South Dr, Cincinnati, OH
45245, United States
(513) 752-4222
http://www.arbys.com/locations/us/oh/cincinnati/851-eastgate-south-dr/store-5174
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
851 Eastgate South Dr, Cincinnati, OH
45245, United States

Hours

Reviews

3.8
820 reviews
5 stars
344
4 stars
203
3 stars
128
2 stars
56
1 star
89

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, missing items, and food not prepared as requested.

Customer Service

Feedback on customer service was mixed, with some praising friendly staff while others reported rude interactions and poor service.

Food Quality

While many customers enjoyed the food, there were complaints about food being overcooked, cold, or not meeting expectations.

Speed of Service

Customers frequently noted slow service, particularly in the drive-thru, despite some positive mentions of quick service during less busy times.

Cleanliness

Several reviews highlighted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.
  • WO
    Wealthy One
    Feb 14, 2026
    5.0
    The 2 for $7 Fish sandwich is a mouthful.
  • MM
    Mark
    Jan 24, 2026
    1.0
    Screwed up entire order- never again.
  • MW
    Meredith Winstead
    Jan 21, 2026
    5.0
    I love arby
  • CR
    Cierra Rouse
    Nov 30, 2025
    1.0
    Absolutely ridiculous. Used two coupons. No cheddar on the 'classic beef and cheddar meal' Didn't get our 'double beef and cheddar' at all. They left it out. So half our order was missing and the ONE they put in the bag, they have zero cheese or any sauce on it. Never getting anything from this Arbys again. Waste of money and time.
  • CB
    Cassidy Bailey
    Nov 28, 2025
    1.0
    Don’t even want to give it 1 star. Terrible customer service from Tammy. The bag was coated in sauce and grease when she handed it to us, screwed up our drinks, ordered double beef and cheddar - 2 pieces of roast beef on each and no cheddar cheese. This restaurant is a joke and we will not be back to the location.
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Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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