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Arby's

3.5
(1027 reviews)

Business Details

8031 Montgomery Rd, Cincinnati, OH
45236, United States
(513) 791-2727

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
8031 Montgomery Rd, Cincinnati, OH
45236, United States

Hours

Reviews

3.5
1,027 reviews
5 stars
377
4 stars
220
3 stars
166
2 stars
79
1 star
185

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being overcooked, cold, or poorly prepared.

Service Issues

Many reviews highlighted rude or inattentive staff, slow service, and frequent order mistakes.

Cleanliness

While some customers noted cleanliness in the dining area, others reported unsanitary conditions and a messy environment.

Positive Experiences

Despite the negative feedback, several customers praised friendly staff and good service during their visits.
  • AW
    Ashley Weech
    3 days ago
    5.0
    Quick pick up for dinner in the drive-thru thru.
  • SS
    Stacey
    Feb 6, 2026
    2.0
    Ordered a gyro and it was horrible and so was the fries. The meat was overly cooked and hard IT WAS LIKE THEY MICROWAVE IT and my fries also hard and cold. I been wanting a gyro and it was horrible! THEY EVEN WRAPPED IT UP LIKE IT WAS NICE AND NEAT LITTLE LETTUCE AND TOMATOES AND SAUCE. I'll stick to buying gyros from Authentic restaurants for now on. STAFF AND MANAGEMENT NEEDS TO DO BEEN! TIRED OF ORDERING FOOD DELIVERY AND IT'S ALL MESSY! 🫤 PEOPLE CAN'T SPEND MONEY LIKE THAT IT'S GETTING HARD OUT HERE AND Y'ALL WANT TO DO WHAT EVER. Let me cook your food and send it to you not the way you expected to be.
  • TT
    Tyler
    Jan 31, 2026
    5.0
    French Dip was spot on, potatoe cakes are caking and the overall service was amazing. Glad I grabbed lunch here.
  • DM
    David Marple
    Dec 28, 2025
    1.0
    I came through the drive thru today. The lady at the window was very polite. Whoever was making the sandwiches in the back needs to go back to being trained. Their new Italian sub sandwich looks wonderful on the menu, but when I received my Italian sub it had no veggies on the blan sandwich. The beef and cheddar sandwiches were below par, the bun was mush. I'm so tired of spending $30.00 on crap!
  • SF
    Shannon Feick
    Dec 27, 2025
    2.0
    Hit the drive-thru just before 11 today on 12/27. The guy says nothing as he hands me the bag and turns his back while closing the window. I was not given a chance to ask for more napkins etc. Very rude staff here always.

Brand Certified Facts from Arby's

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Certified February 22, 2026Yext Knowledge Graph
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