Certified by Chipotle Mexican Grill • Apr 12, 2026
Mexican Restaurant
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
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TakeoutAvailable
Location
Certified by Chipotle Mexican Grill • Apr 12, 2026
Certified by Chipotle Mexican Grill • Apr 12, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Reviews
3.3
839 reviews
5 stars
310
4 stars
139
3 stars
90
2 stars
74
1 star
226
JC
Jessica Cox
Mar 29, 2026
1.0
Visited the area and were so excited about eating Chipotle until we reached this location! The staff was rude, the restaurant was nasty nasty! The preparation of the food was sloppy and disgusting and the way the girl who prepared our bowls was trying to give us barely any food in our bowls! Never again! This location needs to do better the reviews dont lie for sure!
SM
sara magers
Mar 19, 2026
1.0
Restaurant was messy. 5 staff members on the clock and only one working the line. The one girl on the line made online orders while myself and 8 other people waited in line to be served. When the girl finally got to us she couldn’t wrap a burrito. I ordered a small burrito with chicken, rice, beans, and guacamole and the girl ripped the burrito. She said I can double wrap this. I said no thank you. I asked her for a burrito with one tortilla as I didn’t want a large meal. She then aggressively threw it in a bowl when I asked for a single wrapped tortilla. Then she said “do you still need the foil?” I replied yes, I would like what I ordered. Chipotle, This is unacceptable. You, a restaurant chain, specialises in burritos and cannot produce a core offering. When we finally checked out, after being at the restaurant for 13 minutes the burrito was cold in the middle. again this is not acceptable. This is what causes food borne illness.
CC
Cristyana Coates
Mar 19, 2026
1.0
Went in today and the people in front of me, behind me and myself all had issues with the portions of the rice that was being given when asked for more employee had to wait for a manager to come inspect all of our bowls before we could move on to getting the protein, that’s not okay the manager came from the back of the store to do so causing a delay in the line. Once it was my turn to get my protein I specified I wanted half chicken half steak but a extra scoop of chicken then manager charged me for a steak bowl which already cost more than the chicken, then went on to charge me for 2 extra orders of chicken that I didn’t not receive. I tried to explain to her she immediately met me with attitude and rude remarks this is how we do it here. Well I’ve ate chipotle for over 10 year and never been over charged especially when I can see how much meat I’m being given. I’m highly upset with how this manager conducts herself every time I’m in the store she has an issue with an employee or a customer. Something needs to be done with her attitude, retraining could benefit this store going forward.
UU
Unkxwn Unkxwn
Mar 17, 2026
1.0
Ate here for the first time got a veggie bowl and ate this bowl the night of my stomach was messed up felt like food poisoning
Frequently Asked Questions About Chipotle Mexican Grill
What is the address of Chipotle Mexican Grill in Western Hills, Cincinnati?
Chipotle Mexican Grill is located at 5555 Glenway Ave, Suite 700, Cincinnati, OH 45238-3495.
What are the operating hours of Chipotle Mexican Grill Western Hills?
The restaurant is open every day from 10:45 AM to 11:00 PM.
Does Chipotle Western Hills offer pickup and delivery options?
Yes, Chipotle Western Hills offers in-store pickup and delivery services.
What kind of food does Chipotle Mexican Grill serve at the Western Hills location?
Chipotle Western Hills serves customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
How can I order Chipotle food online from the Western Hills location?
You can order online via the Chipotle app or through their website at https://order.chipotle.com/.
What payment methods are accepted at Chipotle Western Hills?
Chipotle Western Hills accepts credit cards and offers gift cards as payment methods.
Is Chipotle Western Hills welcoming to LGBTQ customers?
Yes, the Chipotle Western Hills location welcomes LGBTQ customers.
What nearby places can I visit before or after eating at Chipotle in Western Hills?
Nearby places include Panera Bread for coffee and sandwiches, Maggie Moos for ice cream, and Best Buy for electronics shopping.
Are there any medical facilities close to Chipotle Western Hills in case of emergencies?
Yes, Mercy Health Urgent Care and Dedicated Senior Medical Center are nearby for urgent and medical care.
Which retail stores can I find near Chipotle Western Hills for shopping needs?
Nearby retail stores include Burlington for mens clothing, Mattress Firm Clearance Center, Family Dollar, Shoe Carnival, and Dollar Tree.
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