Customer Service
Many customers reported rude and unprofessional behavior from staff, with multiple instances of poor service and lack of attention to customer needs.
Food Quality
There are significant concerns regarding food quality, including complaints about unsanitary practices, incorrect orders, and inconsistent smoothie flavors.
Atmosphere
The dining area is described as simple and sometimes unpleasant due to bad smells, impacting the overall experience.
Order Management
Customers frequently experienced long wait times for orders, issues with mobile order fulfillment, and a lack of organization during busy periods.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and efficiency, as well as enjoying the smoothies and food when prepared correctly.