Many customers reported frequent mistakes with their orders, including missing items and incorrect modifications.
Service Speed
Customers expressed frustration with slow service, particularly in the drive-thru, contradicting the brand's 'freaky fast' promise.
Food Quality
While some customers praised the taste and freshness of the sandwiches, others complained about stale bread and skimpy portions.
Customer Service
Feedback highlighted mixed experiences with staff, ranging from friendly and helpful to unprofessional and inattentive.
MB
Mollie Buckholtz
4 days ago
2.0
So disappointing. I'd been wanting a Vitos sub so today my thoughtful husband picked up lunch for us. The bread was dry, crunchy, and bordered on concrete like. The onions were sliced so thinly sliced that it was like flossing to try to bite through it. The tomatoes were tasty but so small that it was a difficulity to get a bite of them to make the dry sandwich almost palatable. There must be a shortage of oil and vinegar based on the dryness of the sandwich. Since it was take out I got in my fridge and doctored it up. That certainly helped but the bread it's self was so dry it wasn't fixable. So I think ordering an undwitchage with extra tomatoes might be the way to go.... or go to McAlisters, or Subbys, or even subways... just saying.....
MB
Mitchell Burton
Feb 19, 2026
1.0
Gave me food poisoning. Would not recommend this specific chain.
MN
M. N.
Nov 25, 2025
1.0
Attempted to order a hot sandwich, but wanted it as a cold wrap and was told it only comes as a hot sandwich. Clearly, eliminating a step from the sandwich making process is such a back breaking endeavor. I've been coming here for probably the last 6yrs, but never again. Good job guys
CC
Chef Cher
Nov 20, 2025
2.0
They mess up my order everyrime! The kids wirking act like they don't understand you. Then they repeat ur ^ where yiu pay and ask you if yiu want to tip. Yeah my tip is get the orders right!!!
PP
Paul Philbin
Nov 13, 2025
1.0
All the local jimmy John’s have gone way downhill. We used to order 3 times a week. Now, mistake after mistake after mistake after mistake and we are finally washing our hands of the place. The staff are the issue. Someone needs to get involved and make a change. Dayton Jimmy John’s has become the McDonald’s of sandwich shops.
This information is certified by Jimmy John's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: