Five Guys

Reviews

• RN

  Renee Neumann

  Feb 20, 2026
  1.0
  I’m really disappointed with how Five Guys handled a genuinely scary situation last night. My cousin and I were driving on the highway when a severe storm hit and a tornado warning went off on our phones telling us to take shelter immediately. A tornado had been sighted nearby, and according to the radar we were driving straight into it. We got off the highway as fast as we could and the first open place we saw was this Five Guys. We ran inside while tornado sirens were actively going off and the storm was getting worse. We were shaken and just looking for somewhere safe to wait it out. When we explained the situation, the girl at the register simply said, “Well, we close in seven minutes so… yeah, you should probably go to Target down the street, they’re open later and have less windows.” While she may have had a point about the windows, the way it was said felt dismissive—like we were being pushed out rather than helped during an emergency. The rest of the staff just stared at us silently, which made an already stressful situation even more uncomfortable. We had to run back outside during active sirens and heavy winds and rush to Target. Ironically, Target was also closing within minutes—but they immediately welcomed us into their storm shelter without hesitation. No one acted annoyed. They understood that safety comes first. I understand that closing time usually means customers need to leave. But when there’s an active tornado warning and sirens are going off, basic human safety should matter more than the clock. Thankfully, no tornado ended up touching down, but it was terrifying in the moment—and Five Guys showed a serious lack of compassion and judgment. I hope management reconsiders how situations like this are handled in the future.
• NG

  Nathan Gray

  Jan 19, 2026
  5.0
  Love five guys!
• TA

  Tina Adams

  Dec 27, 2025
  1.0
  My burger (meat) was so tiny!!! It was 1/4 the size of the bun. Bun was LOADED with ketchup and pickles to the point of being soggy. What a RIP off!! Won't be back. The last time we were here, the food was subpar. Tables were dirty too....
• JL

  jeff linville

  Dec 24, 2025
  3.0
  Well... I like the chain but the new store has issues. Ordered regular fry and got a small, ordered milkshake and didnt get it and tried to use my gift card but couldnt since they couldnt figure it out.
• SP

  Shannon Pyzluka

  Nov 19, 2025
  3.0
  Building sadly was not accessible for wheelchair users. There is handicap parking but no ramp or lowered edge of the side walk. A women literally could not get into the building to get her food :/

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