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Dunkin' Zero
Brand Certified

Dunkin'

4.2
(425 reviews)

Business Details

(937) 949-3517
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Centerville, OH for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
6490 Wilmington Pike, Centerville, OH
45459, United States

Hours

Reviews

4.2
425 reviews
5 stars
277
4 stars
65
3 stars
27
2 stars
11
1 star
45

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported frequent issues with incorrect orders and missing items.

Customer Service

Feedback indicates a mix of friendly service and rude interactions, with some customers feeling ignored or treated poorly.

Coffee Quality

There are numerous complaints about inconsistent coffee quality, with some describing it as watery or poorly made.

Speed of Service

Customers noted long wait times, particularly in the drive-thru, with some expressing frustration over slow service.

Food Quality

Several reviews mentioned dissatisfaction with food items, including stale donuts and poorly prepared food.
  • EB
    Erik Bolton
    2 days ago
    1.0
    This place has always been pretty good to me. The staff is always friendly and the coffees usually good too. Today I got a decaf and when I started to drink it I got a mouth full of coffee grounds. I won't be going back.
  • MA
    Michael Ayers
    Feb 22, 2026
    1.0
    2/22/26 - @ 1:30 pm - not really a review of the store - more a staff member. whoever the woman working behind the counter today is, should be fired for talking to the staff the way she was. She was yelling at all the staff nonstop. She never turned around to assist us, yet knew we were there. She screamed at the boy Jerry behind the wall to take “come take their order”. She was complaining about the orders people at the window were making. She yelled at the other girl at the window about a straw if the customer outside waiting had one, she screamed “do they have a straw” 3-5 times like she was talking to a defiant teenager. My daughter and I stopped in because today is her 13th birthday and she wanted a jelly donut. Unfortunately, We walked out in disgust and ended up going to Bills Donuts. We have been coming to this location for years and live very close. Huge disappointment. Terrible staff member.
  • SK
    sadie k
    Feb 8, 2026
    1.0
    I went through the drive thru at 9:48 am, i pulled into the second speaker, it took about 3-4 minutes to be told hold on one moment. The person who was at the first speaker got to first as me and my friend were already waiting. My friend was missing her bagel. I have tried to call numerous times to get ahold of someone and no will answer the phones. My friend has a nail appointment or I would be going up there for my friend. (Not my car) I am not at all impressed as they rushed as well with poor customer service.
  • JM
    jamie miller
    Feb 7, 2026
    1.0
    We love All the locations except for this one. The last two times we have been here. The food isn't too good. The coffee is horrible and the workers are always talking crap about customers
  • SS
    sarahh.warren
    Jan 15, 2026
    1.0
    Pulled up to the second speaker, they took everyone in line that wasn’t even there before me and still didn’t take my order so i left. honeslty ive never had any place so this before. will not be back to this location.

Brand Certified Facts from Dunkin'

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Certified March 01, 2026Yext Knowledge Graph
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