Donatos Pizza

Reviews

• AI

  Anthony Crossley II

  Dec 16, 2025
  1.0
  We ordered 2 subs and a salad. Didn't realize till the delivery guy left that the salad and dressing was missing. Delivery driver was very polite. Called the store 5 times in a row and no one answered. It would be different if we didnt pay for it but the fact that we paid cash and didnt receive. No apology or anything
• AA

  Asal Abed

  Dec 14, 2025
  1.0
  We placed a delivery order on Sunday 12/14. Our delivery driver was an old man with a grey beard. Our order total was $90 and we paid with 2 50 dollar bills and planned to tip the delivery driver with cash set aside prior. We ultimately chose not to due to this man's awful manners and behavior. Firstly when we paid with the 2 50 dollar bills he asked us how much change we wanted back to which we told him the change for the rest of the 2 50s since we had a tip set aside prior. The old man then had an almost immediate mood change and became borderline aggressive. He asked us "no tip? Seriously?" Practically demanding one from us. Then when he was giving us our change for the payment he was aggressively digging in his pocket for cash and then basically threw his arm at us when giving us our change. We will not be ordering delivery again from this restaurant. This old man's behavior as a delivery driver is absolutely unacceptable and is appalling to encounter as a customer. Thankfully the food was made well and we have no complaints about that, however, the delivery driver majorly impacted the experience. A man like that should not be delivering food especially after treating customers like this. This is a horrible face for the company and we cannot and will not risk having him come back to our home to deliver again. We have never had a service experience as awful as the one he has given us. Please do something about him because he cannot be delivering food whilst acting so disrespectful towards us like this. We will order again but never delivery because of that man.
• ES

  Ed Stanek

  Dec 11, 2025
  3.0
  Just had a sub sandwich - tasty enough but not exceptional. The staff are pleasant enough. -- ---- ---- ---- I was pleasantly surprised that the Owner/ Mgr kindly replied to my limited review. It seems I underestimated their concern for customer service & satisfaction. I will need to reconsider my rushed judgment & retry their offerings
• MS

  Matt Shenk

  Dec 11, 2025
  2.0
  First off the Mobile App, Website, and phone AI are terrible and full of bugs. Kept telling me it could not match my address and would only offer a different street name. I could not choose the $5 meal adds deal because nothing would ever come up. When i asked to be transferred to the store directly, it just rang many times and then hung up!
• JW

  Jeffery White

  Dec 9, 2025
  1.0
  Worst pizza ever from a Donatos!!! Customer in front of me commented her toppings weren’t covering her entire pizza…I should’ve checked. Got home and mine looked horrible. Ordered extra mushrooms and literally had them on maybe 1/4 of mine. It was burnt, other toppings were just here and there and it looked like they’d tried a “Hail Mary” pass getting it into the box. No wonder they’re never busy. Oh, gave the kid waiting on me a tip and he didn’t even say “thank you.”

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