Arby's

3.8
690 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6260 Wilmington Pike, Centerville, OH
45459, United States

Hours

Reviews

3.8
690 reviews
5 stars
275
4 stars
187
3 stars
101
2 stars
47
1 star
80

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Multiple customers reported receiving incorrect orders consistently, leading to frustration and dissatisfaction.

Customer Service

Feedback indicates a mix of friendly service and rude interactions, with several customers noting poor treatment from staff.

Food Quality

Customers expressed disappointment with food quality, including cold items, undercooked meat, and portion sizes.

Cleanliness

Some reviews praised the cleanliness of the location, while others pointed out issues with the dining area and bathrooms.

Speed of Service

There were complaints about slow service and long wait times, particularly during busy hours.
  • RK
    Robert Kirchner
    6 days ago
    5.0
    Quick friendly customer service. Food fresh. I carried my order out.
  • MS
    M S
    Nov 19, 2025
    1.0
    I ordered a deep fried turkey club combo at the drive thru. It included medium curly fries and a medium soft drink. I had to ask for my drink after the guy gave me my food. He hands me a small drink and shuts the window. I drove off because of the line behind me. I will never return there again.
  • DB
    Dave Bacher
    Nov 16, 2025
    2.0
    Check your order, 3rd time in a row we were shorted a sandwich. Don't bother ordering ahead. Check your order before leaving. Understaffed, quality of gobblers wasn't great, and the sandwich they made after the complaint was the good one. We'd had issues with Doordash where we were short food, so I went in person. Still not my worst experience with Arby's as a chain. I want to empasize - we have never had this location include every ordered item. I really think the core issue is staffing. You have one person trying to manage the drive thru and front, and packing orders. So, their attention is split three ways, and they're packing a couple of orders at once. When that is coupled with Arby's legendary slowness, it is a recipe for failure.
  • JS
    jamie soucie
    Sep 26, 2025
    4.0
    They don't give you napkins in the drive thru! I needed a napkin 😞
  • TC
    Tim Carlson
    Sep 3, 2025
    5.0
    Haven't eaten yet but the drive thru service was great. The gentleman on the intercom was very pleasant and the gal that finished the order was as well. Thanks guys!