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Arby's

3.8
(692 reviews)

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
6260 Wilmington Pike, Centerville, OH
45459, United States

Hours

Reviews

3.8
692 reviews
5 stars
276
4 stars
187
3 stars
101
2 stars
47
1 star
81

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported poor service, including rude staff and incorrect orders.

Food Quality

Inconsistencies in food quality were noted, with some items being served cold or undercooked.

Cleanliness

While some reviews praised cleanliness, others pointed out issues with the dining area and overall hygiene.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived value for money.

Positive Experiences

Despite the negatives, some customers highlighted friendly staff and enjoyable food experiences.
  • JZ
    Joe Zwiesler
    Jan 15, 2026
    1.0
    The worst fish sandwiches I’ve ever had. But they were Krispy ! Got them for a steal….$14.95 oh got some fries too!
  • RK
    Robert Kirchner
    Jan 6, 2026
    5.0
    Quick friendly customer service. Food fresh. I carried my order out.
  • MS
    M S
    Nov 19, 2025
    1.0
    I ordered a deep fried turkey club combo at the drive thru. It included medium curly fries and a medium soft drink. I had to ask for my drink after the guy gave me my food. He hands me a small drink and shuts the window. I drove off because of the line behind me. I will never return there again.
  • DB
    Dave Bacher
    Nov 16, 2025
    2.0
    Check your order, 3rd time in a row we were shorted a sandwich. Don't bother ordering ahead. Check your order before leaving. Understaffed, quality of gobblers wasn't great, and the sandwich they made after the complaint was the good one. We'd had issues with Doordash where we were short food, so I went in person. Still not my worst experience with Arby's as a chain. I want to empasize - we have never had this location include every ordered item. I really think the core issue is staffing. You have one person trying to manage the drive thru and front, and packing orders. So, their attention is split three ways, and they're packing a couple of orders at once. When that is coupled with Arby's legendary slowness, it is a recipe for failure.
  • JS
    jamie soucie
    Sep 26, 2025
    4.0
    They don't give you napkins in the drive thru! I needed a napkin 😞

Brand Certified Facts from Arby's

This information is certified by Arby's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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