Service Quality
Many customers reported rude and unhelpful staff, with several instances of poor customer service and long wait times.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and problems with mobile orders.
Food Quality
Several customers experienced issues with food quality, including cold food, stale items, and even reports of food poisoning.
Cleanliness
While some customers noted cleanliness, others reported unsanitary conditions and unclean dining areas.
Technology Issues
Frequent complaints about the AI ordering system being inaccurate and causing confusion during the ordering process.