Many customers reported issues with incorrect orders and missing items, leading to frustration.
Food Quality
There were numerous complaints about food being cold, poorly prepared, or not meeting expectations.
Service Speed
Customers experienced slow service, particularly during busy times, with some noting long wait times.
Staff Attitude
Mixed reviews on staff friendliness, with some customers praising helpful staff while others reported rude behavior.
Cleanliness
Several reviews mentioned cleanliness issues in the dining area and restrooms.
SP
s p
Dec 28, 2025
1.0
This is the amount of crispy onions on a crispy onion cheeseburger…really DQ?
JD
John Doe
Dec 18, 2025
1.0
Terrible
DD
Dinner Before Dark?
Nov 12, 2025
1.0
I ordered delivery, specifically selected gravy with the chicken baskets and I ordered honey mustard at the end of the order.(for .77!) they switched out the gravy and put honey mustard, and on the other chicken basket there was no sauce at all. I'm pissed. they do this all of the time.
SK
scoliosis King
Nov 8, 2025
1.0
We had to remind them to bringe our order out, then they did, but they didn't even bring us the rest of the order , they forgot our fries!!! and never gave us receipt
SM
Samantha Mandley
Oct 5, 2025
2.0
My sister and I stopped here on a road trip and we thought it was going to be a quick 10 or 15-minute lunch break. Nope. Turns out it takes 25 minutes to get 2 blizzards and a 6-piece chicken basket and a #12 Spicy chicken combo meal. The chicken tender sandwich was cold and hot at the same time. The meat was cold but the tomatoes were warm. The fries were lukewarm and tasted ok. The basket had fresh tenders and cold fries. The blizzards came out before the food we had them for 10 minutes. We sat inside the restaurant and people in the drive-through had no wait times. The location was overall clean and looked nice but the food and service were lacking very badly.
It is located at 138 Faircrest St SW, Southgate Plaza, Canton, OH 44706, USA.
What are the regular operating hours of Dairy Queen Grill & Chill?
The restaurant is open daily from 10:00 AM to 9:00 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, the location features a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it welcomes families and children, offering booster seats, high chairs, and a family-friendly environment.
Are there any outdoor seating and WiFi services available at Dairy Queen Grill & Chill?
Yes, the location offers outdoor seating and free WiFi for customers.
How can I order from Dairy Queen Grill & Chill online?
You can place an order online through their website at https://www.dairyqueen.com/en-us/order/pickup/n/44669/.
Are there any nearby grocery stores where I can shop before or after visiting Dairy Queen Grill & Chill?
Yes, Save A Lot supermarket is nearby, making it convenient to shop for groceries along with your meal visit.
What nearby eateries can I visit in the same area as Dairy Queen Grill & Chill?
Nearby eateries include Gionino’s Pizzeria for pizza and chicken, Aunt Mary Ann Donuts Cafe for baked goods and coffee, and McDonald’s for fast food options.
Are there useful amenities like banks or insurance services near Dairy Queen Grill & Chill?
Yes, KeyBank and several insurance agencies such as Secure Insurance Group NEO and Farmers Insurance - Michelle Fox are located close by.