Chipotle Mexican Grill

Reviews

• RR

  Randy

  Nov 10, 2025
  1.0
  I got a burrito through the drive through on 11/10 and all the rice was hard and cold! It ruined the food, poses as a health risk and is not the first time this has happened.
• IC

  impulae conrad

  Nov 8, 2025
  1.0
  went to pick up my order and the employee didn’t say a single word to me the entire time. She opened the door, I told her I had a pickup and gave my name…silence. She just handed me the bag. I realized I needed a fork and napkin, waved to her, and she looked right at me, then went on her phone. I honked lightly, she glanced at me again, so I honked once more. She finally came over, sighed like I was bothering her, handed me a fork and napkin, still without saying one word, and shut the door hard. It was honestly the most awkward interaction ever. Then I got home and opened my bowl… it was half full. Definitely not worth what I paid for. Super disappointing experience all around.
• MW

  Michelle Wright

  Nov 4, 2025
  1.0
  I found a piece of meat looking like they cooked a mouse in the chicken it all most made me threw up they’re so gross and the service was horrible with awful attitude Never go anymore
• RT

  Rae Tootle-Cramer

  Oct 27, 2025
  1.0
  Chipotle has just taken a massive fall from grace. They're always so dirty now, and no one knows what they're doing. This location especially should just be closed. The staff always has an attitude, they're slow and don't care.
• BB

  bl1cky

  Oct 19, 2025
  1.0
  I'm writing to express my deep dissatisfaction with a recent order I received from your location. To be blunt—serving undercooked rice is absolutely unacceptable, especially from a chain that claims to prioritize quality and freshness. The rice in my bowl was hard, dry, and clearly not fully cooked. Not only did it ruin the entire meal, but it also posed a potential health risk. This isn't a minor oversight—it's a basic failure in food preparation that should never leave your kitchen. To make matters worse, the portion I received was laughably small. The layering and ratio of ingredients in my bowl were completely off—there was barely any rice to begin with, and the amount of protein and toppings included was pathetic. It felt more like a sample than a full meal, despite paying full price. I attempted to raise this issue and was offered a partial refund, which only added insult to injury. Why should I have to pay anything at all for food that was both improperly cooked and poorly portioned? It's unacceptable for a company of your size and reputation to dismiss customer concerns with such a minimal gesture. Chipotle needs to take more responsibility for quality control. Serving undercooked rice and charging customers for it isn’t just disappointing—it’s negligent. If you're cutting corners on something as fundamental as properly cooked rice and fair portioning, that reflects a deeper issue in your standards. I expect a full refund for this order and assurance that this type of oversight will be addressed seriously. I would appreciate a timely and appropriate response—not a copy-paste apology, but real accountability

Frequently Asked Questions About Chipotle Mexican Grill