Chipotle Mexican Grill

Reviews

• CC

  christian collin

  2 days ago
  1.0
  Ice machine has been down for over a month!!! The Food isn’t that good seems like they don’t check the temperatures etc! The portion sizes are getting incredibly low. Please FIX YOUR DRINK MACHINE and STOP BEING STINGY on PORTIONS!!!
• IS

  Ian S

  Dec 29, 2025
  2.0
  This Chipotle is one of the worst around. Today was 15 minutes waiting in a relatively short line but we finally gave up and went somewhere else. The employees looked absolutely miserable—like I walked in and announced a death in their immediate family. Store looked like crap. Doordash orders were piled up by the register. This location is famous for always having a sign to warn you something is malfunctioning. What signs were taped up on to the sneeze guard today? Glad you asked. There were two: 1) NO(T)ICE: No Ice. Yes, the place with 10+ different cold beverages has no ice. Shame. I was looking forward to a glass of warm iced tea. 2) Exact change only: with "or card" scribbled onto it with a sharpie. Oh, and the music was broken. Just cold, dead silence to go with your warm drink. Here's an idea💡You're a $52 billion-dollar company. Act like one.
• KW

  kristal waters

  Dec 26, 2025
  2.0
  feel rushed every single time i’m in this store. portion sizes are NOT correct, i shouldn’t be paying for double meat when it’s quite literally 4 pieces. the employees just simply don’t care.
• PE

  Petr PERŇA Řezníček

  Dec 20, 2025
  5.0
  Zaskočil jsem si z hotelu Holiday Inn a dobře jsem se najedl, nemám pocit těžkého žaludku.. V Mexiku bylo jídlo asi autentičtější, ale i tady bez výhrad 🙂
• ET

  Erin Tucker

  Dec 19, 2025
  1.0
  I placed a mobile order scheduled for pickup at 9:10 p.m. (the store closes at 11:00 p.m.) and sent my husband to pick it up. He arrived around 9:00 p.m. and waited until approximately 9:55 p.m., even though the store was not busy and is only about five minutes from our location. When he returned, all four entrées were incorrect. Only one item had a sticker on it, and it was not our name. He immediately returned to the store around 10:10 p.m. During this second visit, he learned that the grills had already been shut down around 9:00 p.m., nearly two hours before closing. Employees were telling customers they were out of chicken and steak and were serving only what was already cooked. This explained why orders were repeatedly incorrect—staff were trying to get rid of remaining food rather than prepare what had been ordered. Because the order was prepaid through the mobile app, we could not simply leave. The manager eventually reprimanded employees in front of customers and restarted the kitchen equipment. My husband did not return home until 11:00 p.m. In total, he spent nearly two hours at the store over two trips trying to receive a correct, prepaid order. This food was intended to feed my two children. The manager gave my husband a piece of paper with an 800 number and stated that we would receive a full refund, explaining that she could not process it herself because it was a mobile order. The following day, I called the number provided. The representative I spoke with was extremely rude, interrupted me repeatedly, raised his voice, and placed me on hold while I was still speaking. He initially offered three free entrée credits (we ordered four) and dismissed the fact that my husband spent nearly two hours in the store. He also argued that since we eventually received the correct food, the situation should be “fine.” I disagreed and explained that the manager specifically promised a full refund. After placing me on hold again, he returned and said he would cancel the credits and process the refund. He then ended the call rudely. This experience was unacceptable from start to finish—long delays, incorrect orders, grills shut down well before closing, and disrespectful customer service afterward.

Frequently Asked Questions About Chipotle Mexican Grill