Chipotle Canfield is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including stale ingredients, undercooked rice, and portions that were often too small.
Cleanliness
Many reviews highlighted poor cleanliness in the restaurant, with dirty tables, floors, and food preparation areas.
Service Issues
Numerous customers experienced rude or inattentive service, with complaints about staff attitudes and long wait times.
Inconsistent Portions
There were consistent complaints about portion sizes being smaller than expected, leading to dissatisfaction with the value for money.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and good food quality during certain visits.
TG
Taleyla Gregory
1 day ago
3.0
Poor
SP
sam perrone
Dec 13, 2025
1.0
This is what you get when ordering online, few bites
KM
kat marie
Nov 10, 2025
5.0
The bowl is always stacked a mile high from here. I could easily get 4 full meals of out this bowl.
Staff are also friendly.
TA
THINK AI
Oct 30, 2025
1.0
Walked in and walked right out! Staff on their phones, one customer in store. All tables filthy, food scraps everywhere, sauces smeared on tabletops, chairs were disgusting. Floor was dirty. Walked up to food counter and the food service line also was unkept. Food scraps everywhere, chicken and steak and beans trays were looked dry and old. Again, one customer in store. Full staff not caring one iota.
Update: 10/31 - owner replied with a website to contact them - so pathetic!
SR
S Rich
Oct 15, 2025
1.0
I got chipotle a week ago and found a bunch of what looked like insect eggs in my food, mind you I was halfway through my bowl. One of the eggs had a worm coming out of it. I contacted their customer support and they said they were going to call me back and never did. I better not see the copy/paste comment you post when you get a negative review either, because I already contacted that and got nowhere. I will be looking into my options but steer clear of this nasty filth of a place!!