Wendy's

3.3
1187 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
3660 Gender Road, Canal Winchester, OH
43110, United States

Hours

Reviews

3.3
1,187 reviews
5 stars
391
4 stars
232
3 stars
175
2 stars
108
1 star
281

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional staff, with many customers expressing frustration over poor service and negative attitudes from employees.

Food Quality

Many customers reported receiving cold, poorly prepared, or incorrect food items, leading to dissatisfaction with the overall food quality.

Long Wait Times

Customers frequently mentioned long wait times in the drive-thru and for food orders, often exacerbated by understaffing issues.

Order Accuracy

A significant number of reviews noted missing items or incorrect orders, indicating a consistent problem with order accuracy.

Cleanliness

Several reviews pointed out unsanitary conditions within the restaurant, including dirty bathrooms and unkempt dining areas.
  • SS
    SneakySnake
    Oct 31, 2025
    1.0
    Large fry (see photo)
  • RO
    Rayne Odum
    Oct 21, 2025
    1.0
    Ordered my food Uber, missing my whole meal, went back up to Wendy’s and the young boy working the window, tried to say my Uber driver pulled off without taking the second bag, and tried to hand me the cold food, I said can I speak to a manager, the manger came to the window heavy set dark skinned lady and said “what, what do you need” I explained my situation and requested my food be remade (the manager was very unprofessional and filled with attitude)because I had to drive 15 mins just to the Wendy location to get my food fixed. After going back and forth about getting my food remade, they brought my new food out, everything was ice cold, only thing remade were my fries and nuggets, but my JBC was hard as a brick and freezing like it was in the fridge! And my Son of baconator was cold and just pilled with mayo and ketchup. Very disappointed and will be contacting corporate or the owner of this store!! Constantly a disappointment! Those employees should be fired! No customer service and very unprofessional! Don’t recommend!
  • DD
    Destiny Demint
    Oct 10, 2025
    2.0
    It don’t matter what time of day or what I order they always pull me up and it takes forever one time I got a junior bacon and it took 15 minutes. I don’t understand why they have to pull everyone up.
  • SG
    Sergio Guzman
    Oct 5, 2025
    1.0
    Horrible food. Asked for a strawberry lemonade and they gave me the completely wrong one. My food was bad and I told the lady at the second window that the strawberry lemonade was the wrong one and she said the one I wanted that’s natural doesn’t exist they don’t sell it ??? I buy it from Wendy’s all the time …. So who’s lying ?? Never coming here again !!!
  • RP
    Ruben Ismael Pena
    Oct 5, 2025
    4.0
    Wanted a nice breakfast and I think they have the best coffee from any fast food place anywhere.

Frequently Asked Questions About Wendy's

Is Gender Road Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.