Wendy's

3.5
1027 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
6250 Prentiss School Road, Canal Winchester, OH
43110, United States

Hours

Reviews

3.5
1,027 reviews
5 stars
378
4 stars
233
3 stars
142
2 stars
67
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, rude staff, and mismanagement, leading to a frustrating experience.

Food Quality

Many reviews mentioned cold, poorly prepared food, with several customers receiving incorrect orders.

Cleanliness

The restaurant was often described as dirty, with complaints about unsanitary conditions in the dining area.

Staff Attitude

Numerous customers noted unprofessional behavior from staff, including rudeness and lack of assistance.

Operational Issues

Frequent reports of the drive-thru being closed or systems being down, causing significant delays and customer dissatisfaction.
  • CC
    Caitlin
    Nov 3, 2025
    1.0
    25 minutes in the drive through only to have to go back in because part of the order was forgotten and the food was cold besides.
  • AB
    Aerick Bacon
    Nov 1, 2025
    1.0
    No way I just saw your review Carson and the same thing happened to me. The service is absolutely terrible the foods cold. Its frankly an abomination to the Wendy's franchise. Every single worker needs to be fired, rehire, and restart. The food served at this Wendy's made me puke it was absolutely distugusting I will never eat here again.
  • CH
    Carson Hancock
    Nov 1, 2025
    1.0
    I went into Wendy's with some friends tonight and they were still open. I tried to order and they said the dining room was closed due to being understaffed but I definitely saw a bunch of workers in there on their phones. They weren't understaffed they just are lazy!
  • SF
    Sasha Figueroa
    Oct 23, 2025
    4.0
    We have lived next to this location for over 10 years. We stopped going to it because the service and food was HORRIBLE. Today we gave it a try and we were served FAST, everything was fresh, and the staff was friendly and professional. Hopefully they cleaned house, because it was needed. The bald guy at the windows was awesome! Took the order with active listening, verified the order was correct, and when I pulled up to the window our food was already ready to go. If he isn’t the manager, he needs to be.
  • ZS
    Zach Schmidt
    Oct 17, 2025
    1.0
    Went inside first only to turn around and leave after someone said they’d been waiting for 15 minutes and not getting service cause they were only serving drive thru. Went back out and decided to go through the drive thru, only for the cashiers to BOTH spend a minute or two laughing at me because I asked for a 10 pc McNugget by mistake instead of 10 pc of chicken nuggets. As if this wasn’t bad enough, my food wasn’t even hot when I then got it. Genuinely the most upsetting experience i’ve ever had trying to get food.

Frequently Asked Questions About Wendy's

Is Canal Winchester Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.