Business Details
About
Pizza RestaurantRestaurant Delivery ServiceTake Out Restaurant
Donatos is a family-owned pizza company famous for Edge to Edge® toppings on a crispy golden thin crust. Founded in Columbus, Ohio in 1963, we take pride in giving back in every community we serve.
Location
Hours
Reviews
3.5
417 reviews
5 stars
165
4 stars
82
3 stars
44
2 stars
30
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in-store and at the drive-thru, often exceeding acceptable limits.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and poor communication regarding order status.
Food Quality
There were numerous complaints about food being burnt, undercooked, or not prepared as requested, leading to dissatisfaction.
Staff Behavior
Customer experiences varied widely, with some praising friendly staff while others reported rudeness and unprofessional behavior.
Overall Experience
While some customers had positive experiences with food and service, many expressed frustration and disappointment, indicating a need for improvement.
- CBCerberus BNov 17, 20251.0Horrible, horrendous service. Tried calling numerous times after they messed up my order, they just hang up on you. Filing an official complaint.
- KJKevin M. Lizak, Jr.Nov 9, 20255.0I was in a bit of a rush and these guys went above and beyond for me. Great staff.
- JDJon DavidsonNov 4, 20251.0Ordered 2 subs and 2 calzones!! Waste of $28!!!! Both calzones were burned! Waited at the drive thru for awhile to get someone to help us!!! Not going here again!!!
- MDMelody Rose DreherOct 23, 20254.0I love donatos but this location is soo slow and the food is sometimes off, undercooked or burnt..
- GWGabby WisemanOct 12, 20252.0thought to give it a try even after the low reviews- don’t recommend. always great food but they need to work on their communication. ended up getting there 20 mins after order was supposed to be done and was there for an hour after they tried getting the simple order right. in the end they got it right but shouldn’t have been that difficult!
Frequently Asked Questions About Donatos Pizza
What is Donatos Pizza known for?
Donatos Pizza is famous for its Edge to Edge® toppings on a crispy golden thin crust, offering a unique pizza experience since 1963.
Where is Donatos Pizza located in Canal Winchester?
Donatos Pizza is located at 6310 Prentiss School Road, Canal Winchester, OH 43110, USA.
What are the operating hours of Donatos Pizza?
Donatos Pizza is open Monday through Thursday and Sunday from 11:00 AM to 12:00 AM, and on Friday and Saturday from 11:00 AM to 1:00 AM.
Does Donatos Pizza offer delivery and pickup?
Yes, Donatos Pizza offers in-store pickup, delivery, and same-day delivery services.
Which payment methods are accepted at Donatos Pizza?
Donatos Pizza accepts American Express, Cash, Discover, Mastercard, and Visa payments.
Can I order Donatos Pizza through a mobile app?
Yes, you can order Donatos Pizza through their app available on the Apple App Store and Google Play Store.
What types of food does Donatos Pizza offer?
Donatos Pizza offers pizza, oven-baked subs, desserts, and appetizers with specialties like pepperoni and thin crust pizzas.
What nearby restaurants can I visit around Donatos Pizza?
Nearby restaurants include Bw 3's Canal Winchester (bar & chicken restaurant), Crumbl - Canal Winchester (patisserie and cake shop), Skyline Chili, Buffalo Wild Wings (chicken restaurant & bar), and Popeyes® Louisiana Kitchen.
How can nearby places like Chase and PNC banks help customers visiting Donatos Pizza?
Chase and PNC banks nearby provide convenient financial services including ATMs and mortgage brokers, useful for customers who need banking services before or after visiting Donatos Pizza.
Are there nearby places for coffee or snacks near Donatos Pizza?
Yes, Tim Hortons offers coffee and snacks nearby, and Karen's Hallmark Shop provides gifts and cards, making them good stops before or after your meal at Donatos Pizza.