Dairy Queen Grill & Chill

3.4
548 reviews
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Business Details

2163 Southgate Pkwy, Cambridge, OH
43725-3080, United States
(740) 435-3106
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
2163 Southgate Pkwy, Cambridge, OH
43725-3080, United States

Hours

Reviews

3.4
548 reviews
5 stars
202
4 stars
109
3 stars
75
2 stars
49
1 star
113

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, long wait times, and rude staff interactions.

Food Quality

Many reviews highlighted poor food quality, including cold meals, incorrect orders, and unsanitary conditions.

Cleanliness

Several customers noted the restaurant's cleanliness issues, including unpleasant odors and flies.

Inconsistent Experience

While some customers enjoyed their food and service, many others had negative experiences, indicating a lack of consistency.

Management Concerns

Frequent mentions of poor management practices, including understaffing and lack of training for employees.
  • JJ
    Joshua
    Oct 13, 2025
    1.0
    Never any oreoes in my oreo blizzard, the bottom half is always just vanilla ice cream with nothing and I've been there about 6 times...never again
  • NL
    Nicole Lloyd
    Sep 21, 2025
    3.0
    The service here is not good.. employees just walk past you and ignore you while standing there waiting to order.
  • MK
    Michael Kennedy
    Sep 6, 2025
    1.0
    I absolutely hate when drive thru places want to pad their ticket times and have you "pull forward" or in this case, to the back door but never come out and I had to go inside to get my order anyway. All so the managers can get their bonus. All fast food places do it now but that doesn't make it any less despicable.
  • SH
    savanna hatfield
    Aug 26, 2025
    2.0
    They never make the cookie dough blizzard correctly. Only mix vanilla ice cream with cookie dough and they leave out the fudge syrup that is supposed to be mixed in with it. They charge for extra toppings but there is hardly extra and it all sits on the top so half way through the blizzard is just ice cream and no toppings. Plus when asked to receive a copy of our receipt they dug it out of the trash and handed it to us with ice cream all over it.
  • AM
    Angel Matthews
    Aug 23, 2025
    1.0
    I was in the Cambridge one today and I seen them dipping their hands, without gloves, into all the toppings and proceed to put them onto an ice cream for one of their customers in the drive thru. And then again for multiple other people despite there being utensils in each of the topping containers. I’m honestly horrified and disappointed. How about we order some gloves for the workers and get them the training they need. Multiple workers were doing this and multiple innocent customers got served this contaminated food. PLEASE do better!!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes & malts, and ice cream cakes through DQCakes.com.

What are the operating hours of Dairy Queen Grill & Chill in Cambridge, OH?

The restaurant is open from 11:00 AM to 9:00 PM Monday through Thursday, and from 11:00 AM to 10:00 PM on Friday through Sunday.