Arby's

Reviews

• CF

  Charlotte Frank

  3 days ago
  1.0
  Took forever to get food lady dumped money and man helped her instead of giving us our food watch kitchen worker pick up money with gloves and go back to kitchen
• LT

  Lydia Troyer

  Dec 3, 2025
  4.0
  Great place to hit up on the outskirts of town. We've grabbed a bite here many times. The service can be a little slow (even with no line), but the food is good. 👌 On occasion the fries are a little cold.
• TS

  Traci Suchocki

  Oct 22, 2025
  1.0
  I went to Arby’s tonight and I had told them that I had called last week after getting the wrong order. I told them that I had called last week and the manager had taken my name. The guy at the window said he was the manager and that the other female standing there was the other manager. So they said they didn’t take my name. Then the male manager asked me if I had a receipt. I said know I didn’t. They made me feel like I was lying which I didn’t. I understand that they get this all the time but as soon as I had got to the window they were being defensive. I went ahead and paid for my meal and when the male manager was giving me my card I took it and he said don’t grab things out of my hands which I didn’t. I have worked at fast food and as an employee with customers. I would have never treated a customer the way they treated me. I have plenty of money to pay for my food, so I had know reason to lie. I will never go back to the Bryan Arby’s They are just rude. Also I have read other reviews from the Bryan Arby’s and I am not the first one to say this.
• AA

  Alex

  Sep 29, 2025
  1.0
  I placed a drive-thru pickup order using the new Arby’s app. When I arrived, the employee at the speaker told me to wait a few minutes. There was only one car ahead of me, but after 4–5 minutes of silence I had to ask if he was still there. His response was dismissive, saying the customer ahead had a $100 order. His tone came across as rude throughout, I get it, my first job at 16 was an Arby's and I hated it so no offense taken yet... but this guy was pushing 50. I offered to come inside to make things easier, but he said to wait until the window was clear. After several more minutes I shut off my car, I was told I should have come to the window "like I already told you", contradicting what he said before. I pull around, and see the employee had already shoved the bag out the window trying to rush me, clearly agitated. I asked "hey, what's up with the attitude?", he slammed the window while shouting “whatever man, have a great day.” He never confirmed my order name or provided clear instructions, which caused unnecessary waiting for myself and the person behind me. As a result, my food was cold by the time I received it. Didn't get my sauce either. This experience reminded me of the last time I was at an Arby's in Fort Wayne years ago. That time they refused to honor a mailed coupon while insinuating I counterfeited it 😂
• AD

  Amy Dean

  Aug 29, 2025
  5.0
  Great service