Panera Bread

Reviews

• EB

  emma b

  Feb 20, 2026
  1.0
  After today’s experience at Panera NEVER AGAIN will I spend money at this location!! Kathleen rang in the wrong order and when i pulled back around the drive thru she had a very unpleasant tone -demanding the wrong soup back before I could receive the correct soup, Which working in the food industry and being a manger myself for years we would NEVER talk to our costumers in a rude tone or try to make it the customers fault ESPECIALLY if it was on the company! After handing the leaking soup back which also got ALL OVER my car I asked for some fresh napkins so I could wipe the soup off my hands and car. Kathleen then decides to keep the same rude tone saying “There are napkins in the bag” with a grin on her face. I then tell her “I have soup running down my hands going all over the place can I get some fresh napkins”. To finally think the unpleasant time was over with I get home and look in the banquette bag to see i’m missing a banquette to go with the soup ,I just came back for the soup .. I decided I had enough and called the store, Guess what you can’t make this stuff up. When i called the store I asked for a manger, Maximus on the phone said “uhhh ok one second” not even two seconds later the same guy goes “Actually this is the manger” I explained that i just came thru the drive thru twice and I am still missing my baguette to go with my meal and then he lies and says with attitude “probably because we ran out so we put chips in the bag” I replied that there was no chips and no one said at the window the TWO times I was there that baguette’s were out of stock! He said the only thing he could do is…. wait for it ..give me A BAGUETTE if I came back ?! Sir didn’t you just tell you were out so which one is it??( Are you even the manger ?)I got his name which was Maximus and said “Thank you for your time and hung up” The lack of customer service and integrity is lacking at this location , They made the experience so disappointing and disgusting! Hopefully they can do better or get retrained on how to do their job and work as a team. Unbelievable
• TP

  This Dark Place

  Jan 17, 2026
  5.0
  Was there for a meeting. Good spot for that. I used to eat there a lot but they changed the whole menu so I just haven't been there in forever for food.
• JS

  jake s

  Dec 19, 2025
  5.0
  I enjoy occasionally getting the pick two. The sip club is my absolute favorite.
• AD

  Adelaide DeHoff

  Dec 18, 2025
  1.0
  This is the 2nd time I've been through the drive through and dealt with Clifford I think his name is? second time with a bad interaction. did not say "have a good day"...both times after a super sub par experience (no common courtesy) and you can sense annoyance in his voice and no smile or friendly manners. It is SAD when the customer has to say "have a good one"....in return for nothing from the store I just paid money to.. anyways...I've called to speak with the manager to report this crappy service both times ( I rarely do this for the record but I was utterly taken aback by his rudeness) and this manager sounded very non-serious and says i'll have a talk with him. Clearly you didnt have a talk or a good talk with him last time a few months prior. im not trying to rat people out or be super duper picky....I'm a 32 year old whose been in the customer service industry before & its sad when an employee cannot do the BASICS (not have a rude tone of voice and say thanks have a good day). AGH...why is that so hard nowadays? Pathetic.
• DJ

  Dale Solkiewicz jr

  Dec 1, 2025
  1.0
  60 minutes on a pick up order absolutely horrible that I placed the order an hour ahead of time

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