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McDonald's

3.3
(884 reviews)

Business Details

1733 Pearl Rd, Brunswick, OH
44212, United States
(330) 225-9941
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1733 Pearl Rd, Brunswick, OH
44212, United States

Hours

Reviews

3.3
884 reviews
5 stars
303
4 stars
164
3 stars
139
2 stars
68
1 star
210

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times for food, often exceeding 30 minutes, with some waiting over an hour.

Food Quality

Many reviews highlighted issues with cold, undercooked, or incorrect food orders, leading to significant dissatisfaction.

Cleanliness

The dining area and play area were often described as dirty, with overflowing trash and unclean tables.

Staff Attitude

Several customers noted rude or dismissive behavior from staff and management, contributing to a negative experience.

Play Area

While the play area was appreciated by families, its cleanliness and maintenance were frequently criticized.
  • JJ
    Jessica Ricciuti (Jess)
    Feb 19, 2026
    1.0
    No damn way does it take 20 minutes to make one burger. With no customers in your line or in your lobby.
  • ES
    Eric “Ric” Sternot
    Feb 10, 2026
    1.0
    We ordered fries, which were luke-warm and under-cooked. In two instances, the order-taker(/cashier?) was only half-paying attention to our orders and had a flat affect. Waiting a long time for under-cooked, luke-warm food is not unusual here, unfortunately. I highly recommend that everyone avoid this location!
  • TF
    T Fisher
    Jan 31, 2026
    1.0
    1/31/26 @ 1:20pm - I just purchased food from this location. I ordered a large iceed coffee. When I received this coffee the worker intentionally tried to pass off a medium iceed coffee as a large. I questioned her and she stated that the medium cup was the new large cup. Fast food businesses are constantly changing sizes etc., so naturally much of my frustration was directed towards the business and not the worker. After much resolve, I read the back of my cup to realize that the worker was either totally lieing and didn't want to fix the issue or she lacked the competency to work the drive thru at McDonald's. My mobile code was LO04. Your consideration towards this matter would be greatly appreciated.
  • MB
    Megan Barack
    Jan 19, 2026
    5.0
    I was a little skeptical on coming here after reading reviews. But I have a 5 year old whole loves McDonalds and playland this is the meca location. Manager and employees were very hard working. Will be back.
  • MM
    Maria McCarty
    Dec 27, 2025
    2.0
    I’ve never written a negative review before, but this location is so poorly run that I feel compelled to share our experience. We’ve brought our kids here a few times because the play place is actually nice, clean, and the giant red slide is a huge hit. Unfortunately, the service completely ruins the experience. On our most recent visit, we waited over 45 minutes for our food, and several items were missing. Once your order disappears from their screen, good luck— they continue making everyone else’s food while you stand at the counter trying to get someone’s attention. Acknowledgement is rare, and follow-through is worse. It felt like no one cared at all. At one point, I went back up just to get a straw because the self-serve station was empty. I stood there 5 - 8 minutes, completely ignored, while an employee walked right past me without acknowledging me. I eventually had to stop them just to ask for a straw. You’ll wait longer for food at this McDonald’s than you would for a steak at a sit-down restaurant. One important comparison: we ordered through the app and received our food in a reasonable amount of time. However, our family members who ordered at the kiosk waited over an hour and a half by the time all missing items were finally corrected. To top it off, the dining area was dirty. Tables had food stuck to them from previous customers, and I had to clean off our own table before we could sit down. The play place may be nice, but the lack of organization, cleanliness, and basic customer service makes this location incredibly frustrating. We won’t be returning.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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