McDonald's

Reviews

• AP

  Amber Painting

  4 days ago
  5.0
  Everyone at this McDonalds is always so friendly and the food is always delicious!
• MM

  Maria McCarty

  Dec 27, 2025
  2.0
  I’ve never written a negative review before, but this location is so poorly run that I feel compelled to share our experience. We’ve brought our kids here a few times because the play place is actually nice, clean, and the giant red slide is a huge hit. Unfortunately, the service completely ruins the experience. On our most recent visit, we waited over 45 minutes for our food, and several items were missing. Once your order disappears from their screen, good luck— they continue making everyone else’s food while you stand at the counter trying to get someone’s attention. Acknowledgement is rare, and follow-through is worse. It felt like no one cared at all. At one point, I went back up just to get a straw because the self-serve station was empty. I stood there 5 - 8 minutes, completely ignored, while an employee walked right past me without acknowledging me. I eventually had to stop them just to ask for a straw. You’ll wait longer for food at this McDonald’s than you would for a steak at a sit-down restaurant. One important comparison: we ordered through the app and received our food in a reasonable amount of time. However, our family members who ordered at the kiosk waited over an hour and a half by the time all missing items were finally corrected. To top it off, the dining area was dirty. Tables had food stuck to them from previous customers, and I had to clean off our own table before we could sit down. The play place may be nice, but the lack of organization, cleanliness, and basic customer service makes this location incredibly frustrating. We won’t be returning.
• YN

  Yvonne Nelson

  Dec 26, 2025
  1.0
  From the time we got in line to order to when we got our food was a 55 minutes, was afraid to make the special order? I needed. Because of the time length, it took two order.And them being severely short staffed and not getting it right.
• BP

  Brenda Parsons

  Dec 18, 2025
  1.0
  Laurel square McDonald's is the worst McDonald's that I have ever been to. The food is always cold. When I get my food at the drive-thru or the pickup it doesn't matter. It's cold. It's slapped together. Half of their staff have attitudes. I will never go there again
• JJ

  Josh

  Dec 7, 2025
  1.0
  Order # 1377 here. Just left 5 minutes ago with a drive through order. I understand you're short staffed tonight and told your team multiple times the long wait was okay. What's NOT okay is room temperature food. I'm extremely disappointed with this location. Get your act together. Fries and chicken nuggets should at least be warm not room temperature. What a waste of money and disappointed big time in this unprofessional location.

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